Old Town Apartments

Address: Office only: Holeckova 13, Prague, 15000, Czech Republic | 4 star villa
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*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.

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This 4 star villa, located in the Praha 5 area of Prague, is near Frank Gehry's "Fred & Ginger" House, Funicular Railway, Museum Kampa-Sovovy mlyny, and Havel's Apartment Block.
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Historical Traveler Reviews Old Town Apartments Prague

Excellent Value


As a regular traveller used to staying in hotels, this was a very pleasant surprise. Penthouse apartment close to all amenities in old town prague. Ideal for couples and groups. Would have given 5/5 only for the website exagerated on alot of things about the apartment although we were surprised by how big it was for the price.

Also had trouble with the transfer from apartment back to the airport(I think they forgot about us), but as soon as we made a call to them they were over in next to no time.

Will definately be returning to prague soon, and can see me booking with these!!

When you expect less and get much more


My family spent 5 days in Prague. Booking with Old Town Apartments turned out to be a brilliant idea. As we had 3 children with us we decided to order a pick up from the airport. We were taken to an amazing apartment right by the river offering a gorgeous view of the Old Town. I was surprised how spacious, clean and nicely furnished the apartment was.

I highly appreciated the help of the company representatives who were very kind even when being called late at night because of lost keys. The services provided by this company were close to perfect. If you are searching for a real value for money go ahead and book - same as I will when travelling back to Prague next time.

Can't fault the place


Just returned from our second visit to Prague and second stay with Old Town.

I suppose this depends upon expectations but for the money you would struggle to find anything close to this. If we'd wanted hot weather and good television to watch we would probably have looked elsewhere. What we did want was a short inexpensive break in a beautiful historic city with a few beers and a few laughs. Which is exactly what we got.

Helpful communication beforehand, pick-up at the airport, quick transfer to centre, met at the apartment by efficient representative, massive help over the phone when we needed an earlier return to the airport than we'd booked. And everyone we dealt with was friendly.

Old Town Apartments do exactly what they say they will do. Probably more if you ask nicely.

Pleasant surprise


When booking with Old Town Apartments, I was bit unsure about everything. I have a lot of experiences with travelling and I have stayed in many hotels wordwide, but this was my first stay in self cattering apartment. Since I was not so sure on how to get to checkin I ordered a taxi to pick me up from the airport. When I arrived I was welcomed by a representative of the company who gave me ride directly to the apartment and who arranged the checkin. This was a pleasant surprise because it saved a lot of time and it was even faster then in a hotel. During my stay I did not have any problems and I was very pleased by the level of cleanliness and equipment of the apartment. When my wife needed some extra pots for her cooking we phoned the office and a representative delivered all neccessary items within hour of time.

This company has provided me with a great service and I would strongly recommend it to anyone.

Avoid this company like the plague!


This comany is very unproffessional, we arrived last night after a long journey, paid for the apartment and collected the key. At arriving at the apartment we found the lift not working, something we required when booking the apartment. So up the stairs we went with the heavy luggage and two young children. Then put the key in the lock and we couldnt get it in! someone before us had broken the key in the lock. We phoned the office and they sent a handyman round 30 mins later. Anyway after two hours waiting to get in the flat and many phone calls to the office, who kept saying "we are working on it and we will phone you back in 5 mins" which they didnt, we were still outside and not in the apartment. Eventually i had to travel to their office to see the manager. He had no appolgy for us and kept making excuses say there is no problem with the lock! Eventually we got him to give us keys to another apartment in the building which we could stay in until the lock on the apartment we booked was fixed. This is what they could have done within the first half an hour.!

To wrap it up, once they have taken your money in advance, they are rude, there is no customer service and they dont care if there is a problem.

Please book with caution, if you do, make sure you are taken to the apartment first to check everything is ok and then pay them. As once you have paid for the apartment the service stops and you wont see your money again if you are unhappy with the apartment in any way....

Yes, we had a problem with the lock, but I learned that two hours later, then I paid for the refreshment in the cafe that these customers had while waiting for the repair but the customers demanded 1st night free - that is what I refused.

Don't give these people your credit card


Our stay in Old Town Apartments in Prague was pleasant enough. With the timing of our flights, we decided to check out late on the day of our departure. Late check out is subject to a fee of EUR50. No problem. However, when I returned home, I discovered that not only had they charged EUR50 to my credit card but they also charged 'additional expenses' they claimed they incurred due to our late check out, amounting to another EUR60. They wouldn't explain what exactly the EUR50 covered. We didn't cause any damage and we left the apartment clean. I wouldn't recommending staying here due to their underhanded manner of conducting business.

Unfortunately the late checkout was unplanned and we were forced to move another customer who was arriving to the same apartment at significant cost (apology fees, complimentary wine, taxi transfers) and we felt justified passing these costs onto the client who caused us these losses. All this was explained to the client by me personally on the phone.

A different experience....


We arrived at Prague quite late at night and the weather was terrible, -4 i think. We got picked up at the airport by one of the companys drivers who took us straight to the apartment. When we got there he told us we had some stairs to climb as we were in the attic. A bit of an understatement to say the least!!!. There is an elevator in the building but you have to have a 'special' key to use it. We did not have this. On entering the apartment the heating appeared not to be working. The guy told us that he didnt understand it, but he certainly wouldnt sleep in a place that cold!. He then advised us to ring the emergency number and left. We rang the emergency number which turned out to be a turned off mobile. Great!. After a few hrs fannying around we managed to get the heating to work and just wanted to go to bed. But on going to bed the sheets were dirty and smelt a little 'musty'. Nice eh?. Well we gave up and went to bed anyway. Got up and thought we would watch some tele, but the only british channel was BBC news while it says on the website that the apartment has sky. It doesnt. Eventually managed to get through to someone and they sent someone with a key for the elevator and some 'clean' sheets that smelt suspiciously like the old ones?. Very odd. I have to say however that they were very helpful on the phone and prompt in getting someone to us. The apartment was okay to stay in and we had a good time in Prague. However i would describe it as a bit grim, and certainly NOT a luxury apartment as the website suggested. I wouldnt personally stay there again, although if the apartment was advertised correctly it wouldnt have been that much of a problem. I think its the false advertising thats annoyed me..... excellent pub next door though - called the Dogs Bollocks. Great chilli goulash.

The apartment that this customer is complaining about is offered as a high standard apartment with satellite connection. The customer did not find his favourite channel, and whilst this is unfortunate cannot always be avoided. The other problems mentioned by the client were solved from us promptly along with an apology. Unfortunately, when the weather outside changes radically we sometimes face problems with the heater in the mentioned apartment.

TripAdvisor Reviews Old Town Apartments Prague

4.50 of 5 stars Outstanding

Travel Blogs from Prague


A travel blog entry by melandmic on Aug 02, 2015

4 comments, 5 photos

... is simply amazing, especially when I think back to when I travelled in Europe at the age of 19, sending regular postcards home, knowing that they could take up to 3 weeks to reach their destination!)

Breakfast downstairs was sumptuous - a smorgasbord of continental foods, hot and cold. We filled our bellies, expecting that this nourishment would see us through to dinner, our usual custom being to enjoy an ice cream or something similar for lunch.


Day 19 - Arrival in Prague

A travel blog entry by sdsupharm2015 on Apr 24, 2015

1 photo

... the intent behind this design was to prevent patients from seeing a medication and asking their doctor for a prescription at their next appointment. Regardless of how well this design might accomplish that intent, this design certainly contrasts with most American pharmacies and many U.K. pharmacies. Another difference we discussed was how the medications are supplied in Germany. German pharmacists spend no time counting pills from a stock bottle or ...

Escape from Germany to Prague

A travel blog entry by adam_kaye on Nov 05, 2014

4 photos

... we left the bar and headed to the meeting point which was abandoned. A bet was then made with Ameleo about if the girls were still in the bed Bar. So we made our way to the bed bar and found all the girls lying down down stairs in a semi-circle. We joined them for a while and had a rest. After this we all left to go to a new bar. Once there we descended to the Bar for more drinks and found a dance floor and strippers. Needless to say a good night was had by all. ...

I'm so over these cobblestone roads

A travel blog entry by alison_tran on Oct 10, 2014

2 comments, 10 photos

... eggs so much!), fresh fruit, juices, teas and coffees. We all ate very very very well this morning as we had a long day of walking tours ahead of us. Van even took an orange away with her as a snack for the road. There was some confusion in paying for breakfast, which leads to my 2nd encounter of poor customer service. At one counter, the guy said breakfast was 7 euro per person. Yet at the other counter, literally 2 metres away, they were charging 6 euro. The two ...


A travel blog entry by katykerr on Jul 31, 2014

15 photos

... Drowned rats much? Together with see through top, excellent combo... Clearly this ment that we had to hide for shelter in a pub and have a beer or two whilst we waited out the rain! Prague was a beautiful city with its rusty orange roofs, classic architecture and out of the blue rain showers, apart from the pub crawl, the pork knuckle we had for lunch was unforgettable! No doubt about it, Prague people are hard core meat eaters! Thankfully so are Robbie and I ...