Old Town Apartments
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Historical Traveler Reviews Old Town Apartments Prague
As a regular traveller used to staying in hotels, this was a very pleasant surprise. Penthouse apartment close to all amenities in old town prague. Ideal for couples and groups. Would have given 5/5 only for the website exagerated on alot of things about the apartment although we were surprised by how big it was for the price.
Also had trouble with the transfer from apartment back to the airport(I think they forgot about us), but as soon as we made a call to them they were over in next to no time.
Will definately be returning to prague soon, and can see me booking with these!!
When you expect less and get much more
My family spent 5 days in Prague. Booking with Old Town Apartments turned out to be a brilliant idea. As we had 3 children with us we decided to order a pick up from the airport. We were taken to an amazing apartment right by the river offering a gorgeous view of the Old Town. I was surprised how spacious, clean and nicely furnished the apartment was.
I highly appreciated the help of the company representatives who were very kind even when being called late at night because of lost keys. The services provided by this company were close to perfect. If you are searching for a real value for money go ahead and book - same as I will when travelling back to Prague next time.
Can't fault the place
Just returned from our second visit to Prague and second stay with Old Town.
I suppose this depends upon expectations but for the money you would struggle to find anything close to this. If we'd wanted hot weather and good television to watch we would probably have looked elsewhere. What we did want was a short inexpensive break in a beautiful historic city with a few beers and a few laughs. Which is exactly what we got.
Helpful communication beforehand, pick-up at the airport, quick transfer to centre, met at the apartment by efficient representative, massive help over the phone when we needed an earlier return to the airport than we'd booked. And everyone we dealt with was friendly.
Old Town Apartments do exactly what they say they will do. Probably more if you ask nicely.
When booking with Old Town Apartments, I was bit unsure about everything. I have a lot of experiences with travelling and I have stayed in many hotels wordwide, but this was my first stay in self cattering apartment. Since I was not so sure on how to get to checkin I ordered a taxi to pick me up from the airport. When I arrived I was welcomed by a representative of the company who gave me ride directly to the apartment and who arranged the checkin. This was a pleasant surprise because it saved a lot of time and it was even faster then in a hotel. During my stay I did not have any problems and I was very pleased by the level of cleanliness and equipment of the apartment. When my wife needed some extra pots for her cooking we phoned the office and a representative delivered all neccessary items within hour of time.
This company has provided me with a great service and I would strongly recommend it to anyone.
Avoid this company like the plague!
This comany is very unproffessional, we arrived last night after a long journey, paid for the apartment and collected the key. At arriving at the apartment we found the lift not working, something we required when booking the apartment. So up the stairs we went with the heavy luggage and two young children. Then put the key in the lock and we couldnt get it in! someone before us had broken the key in the lock. We phoned the office and they sent a handyman round 30 mins later. Anyway after two hours waiting to get in the flat and many phone calls to the office, who kept saying "we are working on it and we will phone you back in 5 mins" which they didnt, we were still outside and not in the apartment. Eventually i had to travel to their office to see the manager. He had no appolgy for us and kept making excuses say there is no problem with the lock! Eventually we got him to give us keys to another apartment in the building which we could stay in until the lock on the apartment we booked was fixed. This is what they could have done within the first half an hour.!
To wrap it up, once they have taken your money in advance, they are rude, there is no customer service and they dont care if there is a problem.
Please book with caution, if you do, make sure you are taken to the apartment first to check everything is ok and then pay them. As once you have paid for the apartment the service stops and you wont see your money again if you are unhappy with the apartment in any way....
Yes, we had a problem with the lock, but I learned that two hours later, then I paid for the refreshment in the cafe that these customers had while waiting for the repair but the customers demanded 1st night free - that is what I refused.
Don't give these people your credit card
Our stay in Old Town Apartments in Prague was pleasant enough. With the timing of our flights, we decided to check out late on the day of our departure. Late check out is subject to a fee of EUR50. No problem. However, when I returned home, I discovered that not only had they charged EUR50 to my credit card but they also charged 'additional expenses' they claimed they incurred due to our late check out, amounting to another EUR60. They wouldn't explain what exactly the EUR50 covered. We didn't cause any damage and we left the apartment clean. I wouldn't recommending staying here due to their underhanded manner of conducting business.
Unfortunately the late checkout was unplanned and we were forced to move another customer who was arriving to the same apartment at significant cost (apology fees, complimentary wine, taxi transfers) and we felt justified passing these costs onto the client who caused us these losses. All this was explained to the client by me personally on the phone.
A different experience....
We arrived at Prague quite late at night and the weather was terrible, -4 i think. We got picked up at the airport by one of the companys drivers who took us straight to the apartment. When we got there he told us we had some stairs to climb as we were in the attic. A bit of an understatement to say the least!!!. There is an elevator in the building but you have to have a 'special' key to use it. We did not have this. On entering the apartment the heating appeared not to be working. The guy told us that he didnt understand it, but he certainly wouldnt sleep in a place that cold!. He then advised us to ring the emergency number and left. We rang the emergency number which turned out to be a turned off mobile. Great!. After a few hrs fannying around we managed to get the heating to work and just wanted to go to bed. But on going to bed the sheets were dirty and smelt a little 'musty'. Nice eh?. Well we gave up and went to bed anyway. Got up and thought we would watch some tele, but the only british channel was BBC news while it says on the website that the apartment has sky. It doesnt. Eventually managed to get through to someone and they sent someone with a key for the elevator and some 'clean' sheets that smelt suspiciously like the old ones?. Very odd. I have to say however that they were very helpful on the phone and prompt in getting someone to us. The apartment was okay to stay in and we had a good time in Prague. However i would describe it as a bit grim, and certainly NOT a luxury apartment as the website suggested. I wouldnt personally stay there again, although if the apartment was advertised correctly it wouldnt have been that much of a problem. I think its the false advertising thats annoyed me..... excellent pub next door though - called the Dogs Bollocks. Great chilli goulash.
The apartment that this customer is complaining about is offered as a high standard apartment with satellite connection. The customer did not find his favourite channel, and whilst this is unfortunate cannot always be avoided. The other problems mentioned by the client were solved from us promptly along with an apology. Unfortunately, when the weather outside changes radically we sometimes face problems with the heater in the mentioned apartment.
TripAdvisor Reviews Old Town Apartments Prague
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