Best passenger complaint vs airline?

Trip Start Jan 30, 2007
Trip End Dec 31, 2011

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Flag of United Kingdom  , England,
Monday, February 9, 2009

Outtake from this story: complain in a funny way (helps if you work in advertising) and you will get satisfaction (and more).

A while ago a punter complained about the food on his Virgin flight from India to England.

He's now been revealed as Oliver Beale, an ad exec. Which might explain why his complain letter was sent around the internet.

Oliver sent photos of the food to Mr Branson, of Virgin airlines, as well as his feeling bout the food, such as:

"I'll try and explain how this felt. Imagine being a twelve-year-old boy Richard. Now imagine it's Christmas morning and you're sat their with your final present to open. It's a big one, and you know what it is. It's that Goodmans stereo you picked out the catalogue and wrote to Santa about.

Only you open the present and it's not in there. It's your hamster Richard. It's your hamster in the box and it's not breathing. That's how I felt when I peeled back the foil and saw this..."

He then described the biscuit provided for dessert:

"There was a small cookie provided. It had caught my eye earlier due to it's baffling presentation...

"It appears to be in an evidence bag from the scene of a crime. A CRIME AGAINST BLOODY COOKING. Either that or some sort of back-street underground cookie, purchased off a gun-toting maniac high on his own supply of yeast. You certainly wouldn't want to be caught carrying one of these through customs. Imagine biting into a piece of brass Richard. That would be softer on the teeth than the specimen above."

Mr Beale also complained about the TV screen for his in-flight entertainment, which he said had given him a headache due to the poor picture quality.

He finished off with: "So that was that Richard. I didn't eat a bloody thing. My only question is: How can you live like this? I can't imagine what dinner round your house is like, it must be like something out of a nature documentary."

Branson apparently called Mr Beale to apologise, and then invited him to select food and wine for future Virgin flights.

"He was incredibly nice about the whole thing but I haven't received any compensation since talking to him," Mr Beale said.
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