Imperial Court Hotel
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Historical Traveler Reviews Imperial Court Hotel New York City
It has potential but there are serious issues that need attention first
The last review is an example of just one of the problems that needs to be worked out.
This hotel Is not a small boutique hotel. It is a very large hotel.If construction was the only problem, it wouldn't really be a problem.The hotel could charge the rates it claims to charge and the contruction would be tolerable. But it doesnt even come close to the prices promised.$59 , $79 , $99. . How do I know? because I have tried booking up to a year in advance at any one of those prices and none were available, also read the fine print of all the extra charges, some of the charges were new ones on me.
You also masde a statement that tenants pay only $15.00 a night. How do YOU know this?
since you are a guest of the hotel and not an employee?Actually a few, (very few do) they have lived in the hotel from 30-50 years now and thier tiny rooms , most with no private bath and no a/c and in most cases , the paint peels of the walls, much of the furnishings are the same as when they moved in. How can you say they deserve dirt because this is all they pay for.The rates when they moved in where competitive of that time and goes up with small increments from time to time, small just like the small increments that increase the social security benefits . The best room there is ok, it's not cavier by a long shot, do you have any idea what a 4 star or 5 star or caviar accommodation is like.?
The rooms do have new bedding and curtains and furniture, of course, how could it not?
And they should be. They are not of good quality but look ok while it's still new.did you look closely at the work manship of the rennovations, the wiring, etc.?, look again.The line of apts that is directly below the water tower on roof has a wall that is soft enopugh to dig out with your bare hands, this goes down many floors, from years and years of neglect.
True a tenant of long term whould have different complaints then those of a tourist , but why would you defend an establishment that is using very unethical means to gain control of the hotel for thier purpose. They havent offered money to tenents for thier relocation. The owners havent offered relocation to one of thier other apt bldgs of which there are many.The owners have had no interest in adequete maintenance over the years until they decided they wanted to go daily and get in on the boom in buisness for hotels.I do know of a payment made to a man who sublet from a permanant tenant to make a statement against her that would help the hotel evict her.I know him well.I am not goingto get into the details of many many unacceptable instinces here . It's not the place. But for you to claim the negative reviews here are from tenents is false and your effort to assist the score of rating to rise alittle and offset the negative facts and opinions is obvious that you are defending the Imperiel because you are somehow affiliated with the management. so your positive review is a lie.when you do promote your friends as you said you would to write reviews that are glowing, have them lie better then you did.Until you have done to you or an elderly member of your family what is being done to people of the imperial you will remain untouched by the seriousness and despair and greed that is allowed to continue until people who care can try to put an end to the madness. That Hotel was beautiful in its heyday and still bares traces of its grand style but until it takes care of its own and sees new owners who will rennovate it and repair her properly and hopefully with love will it ever be worthy of praise, right now there is too much underhanded dirty tricks and shoddy work being done & covered by a few fancy bedspreads and curtains .will not cover it enough to stop the truth. The Lobby was always beautiful even after all the couches and antique phone booths were removed so the tenants wouldnt want to relax and socialize and enjoy the beautiful lobby, The furnishings were replaced last november , and yes you are right you cant judge a book by its cover or it's beautiful lobby. you certainly said that right . read it first. I hope tourists that pass through the Imperial have nothing but good memories and are satisfied with the housing, What is going on there now has nothing to do with travelers and if a traveler walks away happy then it means the deciet is ending. so it's a good thing, many of us dont have the luxury of vacations often especially to such an expensive destination.The neighborhood of the Imperial is rich in history and beauty. It's not fair that the greed of the owners and the aloofness of the staff should take away what is good. There are many win win ways to deal with this but this situatiion has gone on very long and very deep and realistically unless intervention happens a great injustice will continue to take place at the expense of many people who have been the community of the imperial for a long time. who's only crime has been to be "poor" and unable to keep up with escalating rental and property rates in nyc. Ah one more thing You claimed That the people that made negative reviews about the Imperial were "bad apples". Why would normal decent people who travel to our city and report of thier experience be a bad apple? why are people who fall into stabilized rent catagory be called a bad apple? I dont understand.
If you were to begin living at the Imperial now and in 20 more years your rent was considered so cheap, should your rent be raised to a rate consistent with that time?You can believe that no one will be rented a room for more then 3 weeks with out checking out and rechecking in i the future. I hope your review remains right here as well as mine . I 'll be satisfied if this is published next to your review. But at some point your review will be evidence of continuous deciet from the imperial and it'll only strengthen the case that is pulling together nicely to right what can be salvaged from the wrongs. We owe it to our elderly to protect them. Do you realize that there are war veterens from korea and world war two still living in that bldg. and can easily be displaced and all signs of it covered by a fresh coat of long overdue paint and pretty curtains and bedspreads?I can continue to point out things but i have said enough. for now
A Vacation Turns Into A Disaster
The reception area was primitive. No safe deposit boxes. The room and furnishings were deteriorated. We did not even get a blanket - only a sheet with a bed-spread. The bathroom was mini, the kitchen did not contain even a glass. There is no cleaning service. We begged for fresh towels once during our stay. The same with the toilet paper.
Telephone messages were not given. All together a really bad choice for someone who wants to enjoy NYC and come back to a hotel to relax.
I would not go back there nor send a friend.
You get what you pay for, so what do you expect?
Interesting that the few negative review for this, small botigue hotel, are from resident of the own hotel. Gee, if you're paying 15.00 a night, what do you expect to recieve. Intelligent people know that if you want caviar, you pay for caviar.
If you want dirt, then dirt is what you get. This hotel is going through some upgrades, enhancing its interiors. While, it is an inconvienience, to stay while work goes on, its something that us tolerant New Yorkers are use to dealing with. Don't bury the hatchet so fast on this baby. This is the best kept secret, for people looking to enjoy the city sights, while not having to pay a fortune for their stay. People who come to New york are here to enjoy the sites, not to sleep in a hotel room throughout their entire stay in ny.
Don't judge a book by its cover, read it first.
This hotel is right for those looking for an economy stay. The rooms were clean what you see in the internet is what you really are getting. There were no frills here. I stood in a room on the 3rd floor (345). It was beautifully done, marble bathroom, new bedding and curtains, and all the services a 4 star hotel offers for less. I even got room service every day. I would recommend this botigue hotel to my friends, and I already have, and they have already stayed their too. They will also give their reiview here on tripadvisior.
Its too bad some bad apples make it bad for the good one.
Its a mess-& its an sor- woogo is using
the big problem with this place is that it is an SOR- that is a residential hotel-they do not have the permit for short term rentals.
woogo is trying to throw out the old tenants, some of them in their 80's using heavy handed methods.
the place does not have the physical plant to work as an overnite hotel.
in saw hookers working the corner who came in and out of our hotel, a long term resident
who said that she worked for the landlord told us that he brought these ladies in to make it a full service hotel!
Cheap but not (completely) Cheat
I have been sleeping at the Imperial Court for six nights; the best of it was the view on the westside River.
For the rest I can only confirm that to obtain something from the staff of WooGo you had to ask twice (in fact the request to kindly pass the vacum cleaner (at least) in my very small room has never been fulfilled...).
There were workmen but I used to go out quite soon and I haven't heard noise from them nor from the street (I was on the 7th floor).
It was not the cleanest hotel in the world, but I am surprised now that a reviewer found there were mice.
I wish to acknowledge, instead, that the non-woogo staff have in general been participating and helpful.
The World's Worst Hotel
A good way to make your visit to New York begin in one of the worst possible ways is to check into this so-called hotel. A new one on me: I have never before stayed in a hotel that had no maid service: making up the bed, cleaning the room is entirely up to the guest. The rooms are so small you practically have to sleep with your feet sticking out the window. The bathrooms are not only shared but poorly cleaned and maintained: in addition to more disgusting matter, expect stains on the porcelain, fungus on the shower door, things broken or missing. (To their credit, when I complained of no hot water in the sink, no latch on the door, and a missing tile rack, they did promptly correct all those problems.)
Overpriced ,Bait & Switch,poor management,Dirty
What was termed "Newly Renovated" was nothing more then a lousy paint job and cheap carpet poorly installed.Infested with mice,the staff refused to exchange my room for another which was supposed to be a suite which was really a room with 3 closets , one of which posed as a kitchenette, w/o utensils. When I used the microwave the fuse blew and the switch was in a locked hallway utility room. The garbage is stored in the hallways in front of the elevators. The hotel is really a residential hotel or sro with shared bathrooms.I will never use this hotel again. also there is absolutley no security. The night man( a very old one) wears a t-shirt marked security but sleeps in a chair thru out the night, there is no one else present and he is required to open the front doors. The lady attending the desk in the morning, found it an inconvienance to assist me the following morning.The area is beautiful, but since there was nothing available with similar rates , I chose to go to the midtown area and booked in at the Hotel Wellington, which was %1000 better. and similar in price. I'll know better next time.
Avoid at all costs
I wish I had seen the reviews on TripAdvisor BEFORE booking a two-night stay at the Imperial Court in Manhattan.
The hotel is often described elsewhere on the Web as "recently renovated." The fact of the matter is, this hotel is still undergoing renovation. There's a big difference.
My husband and I checked out of the hotel after a miserable one-night stay. We requested a refund for the second night, but the hotel staff had no interest in helping us with this. They directed us instead to WooGo, the online booking agent where we had found the hotel in the first place. We placed a call to WooGo ... no go. Then we dropped WooGo the following e-mail (text pasted below). Still no reply.
We're not overly picky travelers. As long as a hotel is clean, reasonably safe and modestly priced, we're happy. But even by our relatively easygoing standards, this hotel was a hell hole. And the people who work there didn't help matters.
We paid about $164 per night for this place. I realize that's a modest price by New York standards, but it's not nothing, either. And friends who were staying in other hotels over the same weekend paid roughly the same price for much nicer accommodations at places like the Hotel Wellington in Midtown and the Marriott Financial Place downtown.
Anyway, here's the note I sent to WooGo. Again, no reply yet:
To whom it may concern,
I'm writing to request a refund for the second night of a two-night
stay that I booked at the Imperial Court Hotel in New York City the
weekend of April 14-15.
I attempted to make this request by phone while I was still at the
Imperial Court on Saturday, April 15, but was told that any such request
would have to be made online. As it happens, I had no access to a
computer during my stay in NYC. So I'm writing now to make this
My husband and I stayed at the Imperial Court on the night of April 14,
but found the accommodations to be entirely unacceptable. We arrived
after midnight, and thus had little choice but to spend the night,
despite the wretched conditions. We checked out well in advance of
checkout time on the morning of Saturday, April 15. But the on-site
staff was of absolutely no help in fielding our request for a refund for
the second night's booking. In fact, we got the distinct impression
that they couldn't have cared less about our situation.
Our complaints center on the condition of the hotel in general, and of
our room in particular. At the time that we booked our stay, we were in
no way notified that the hotel is undergoing extensive renovations. The
floor on which we were staying was a complete shambles. Construction
debris and dirt was everywhere. And on Saturday morning, we were
awakened to the sound of construction workers puttering away in the
Our room was similarly unsatisfactory. It was extremely stuffy and
smelled of cigarette smoke -- even though the room was clearly marked as
a non-smoking room. There was no air conditioning unit available to
help alleviate the stuffiness or drown out street noise. When we phoned
downstairs to request an electric fan, the man answering the phone
sounded surprised and incredulous that our room did not have air
conditioning. The carpeting was stained; the bathroom sink stopper did
not work; there were stray hairs on the bathroom floor.
In short, the Imperial Court is a dump.
We're of course willing to pay for the night that we actually occupied
a room at the Imperial Court. It was our mistake to trust your Web
site, and we're willing to pay for the use of the room for that night.
However, we believe that it's only fair that you give us a refund for
the second night, since we checked out well in advance and we were never
warned that the hotel is basically a construction zone.
Under the circumstances, we really feel that we got the bait-and-switch
treatment from WooGo. The hotel staff's indifference only intensified
this feeling. The staff did, at least, allow us to use their phone on
Saturday morning to call WooGo's customer service line, such as it is.
There, we reached a young man named Avery who was not at all helpful and
similarly disinclined to set things right. All in all, a very
No matter what you decide to do vis-a-vis our request for a refund, I
do have a suggestion: If WooGo cares about its reputation, it will
seriously consider dropping the Imperial Court from its portfolio of
hotel and apartment properties. This place reflects very badly on you.
I, for one, will never book another stay through WooGo again. And if I
don't get a refund for the April 15 cancellation, you can be assured
that I'll tell all my friends to avoid your service as well.
Therefore, we're looking forward to hearing from you regarding our
All I can say
All I can say is that it may as well have been a Crack House. I left as soon as I saw the lobby, halls and room. I was terrified to stay and ended up driving back to Baltimore (a four hour drive) at 2:00a.m with no where else to stay.
A Construction site was not my idea of good accommodation
I have just returned from the above rental apartment which I stayed in for 5nights with my 18 year old daughter. It is new accommodation offered by Woogo(--). I had used woogo last year and found their Tempo property on 72nd very good, but this was a whole new experience and one we definately do not want to repeat.
The building left a lot to be desired. The receptionists (2) could not have cared less. The building is under major internal renovation and construction with workmen everywhere. On our corridor alone(10th floor number 1017) the hallways were full of old fridges, cookers, planks of wood and boxes. The walls were semi painted (undercoat), rewiring was taking place everywhere with no caution signs. The workman in the apartment next to ours kept apologising to us for all the mess. They were wearing masks and goggles unlike us, yet woogo said NOTHING. Our apartment although with a "new" bathroom was just an old one repainted. The mirrored cupboard above the sink was already broken and the shower ran very hot or very cold depending on the time when used (early morning was a nightmare).The window in the bathroom was filthy and covered in paint (I hope I never employ these painters'''') The new hairdryer socket had broken "new" tiles surrounding it, and for safety reasons we did not use the haairdryer. The main room had hooks on walls but the pictures were missing. The dirt under the beds left a lot to be desired. Fully equipped kitchen translated as 2 mugs, coffee perc and microwave..... where were the plates and cutlery at least. The security chain for the main door was missing. One pillow was allocated to each bed and when I requested a 2nd (on arrival) I was told they were all given out...... To add to this when checking out, we asked if we could leave our cases in a safe area for a couple of hours. We were charged $5 per case and the safe area was below a window (window of woogo's office)where the receptionist said she would keep an eye on them!!!!
With all the strangers carrying out work in the place we were not at all happy with this arrangement but were offered no alternative. On the day of our arrival home i emailed woogo customer care with my concerns and so far i still wait a reply.
Therefore I would advise anyone looking into this accommodation in NYC to think again and look elsewhere as I will be doing next time.