The Spa at Norwich Inn

Address: 607 West Thames Street, Norwich, Connecticut, 06360, United States | 3 star spa
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This 3 star spa, located on 607 West Thames Street, Norwich, is near Mohegan Sun Casino, Mohegan Sun Arena, Mashantucket Pequot Museum and Research Center, and The Spa at Norwich Inn.
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    Historical Traveler Reviews The Spa at Norwich Inn

    The Norwich Inn Spa and Motel 6


    The food, Good, the landscape beautiful, the room...... better off at Motel 6

    Inn at Mohecian Sun


    We were in Rm 21 with a lovely view of the back of the kitchen and garbage area. It was not that bad, but we kept the drapes drawn, even in the day time.

    It did not bother us, because we were not there for the view, we were there because the inn is only a 2 min drive to Mohican sun casino.

    However, we did find out that this Inn is affiliated with Fox Woods so they do not promote Mohegan at all. YOu would think that it does not exist.

    They also have a shuttle to Fox woods but none to Mohegan. You just need to call the front desk and they will get the cab for you. It cost $5.00 for three people

    However, it is a great location and you can actually see Mohegan from just outside the front door of the inn.

    The only reason why I am not giving this inn a five star rating is mainly that I did not take advantage of the spa services. When I go back I will let you know how they are.

    The inn was warm and beautiful. Everyone was really nice. it seemed to be packed. It was decorated for Christmas and I felt like I was visiting someones home.

    The room was really really nice and clean, pillows were large foam, not down, and that was the only improvement that they could have done bed wise. The Bed was VERY comfy, and trust me I know beds. I travel alot for business and this was a good bed. with clean bedspreds.(looked brand new)

    There does not seem to be any elevator there. Therefore, if this is an issue you may want to call and check if they can make alternate arrangements.

    We ordered rm service and we had the best omelets ever. It was enough for my boyfriend, which was a surprise. 1 was almost enough for 2 people. It came with fruit, or a side of sausage. You cant get both you will have to pay extra for both.

    You have to call for ice. There are no ice machines. In addition, they only serve Pepsi (I am a major fan of coke)

    Parking is easy. we got a spot very close considering we were coming a little late.

    A few problems at the Inn


    My girlfriend and I spent a recent Saturday night at the Inn.

    She's been to the spa as a day customer several times and has had a positive experience. We were planning on going to the Mohegan Sun Casino and were looking for overnight lodging nearby. (The Inn is owned by Foxwoods Casino, but is less than a mile from The Mohegan Sun)

    We did not want to pay $300 plus and stay at the Sun and the nearby Best Western was booked, but the Inn had a room for $225. A bit pricey for Connecticut, but why not. We booked over the internet and had no problem.

    We arrived at 3.15 on Saturday and checked in. Our room was not yet ready and the chilly desk clerk quickly rattled off our options.( you can wait in the spa, eat in the bar, go for a walk, etc.) We took a walk down to the spa and looked around. Many guests were hanging out in white terry bathrobes that the spa provides, waiting for treatments. (I'm not wearing one of those in public-but I guess that's my problem) Anyway the spa looked well equipped, with a lap pool gym, nice locker rooms, etc. We journeyed back upstairs to the Inn and sat down in the small bar just off the Inn's lobby. The really frosty bartender\waiter barely greeted us and seemed really annoyed when we weren't quite ready to order. We did order, a coffee and a tea and a humus and pita. The appetizer was tiny (a large dollop of humus and a very small pita, cut into wedges-for about $7.50. Not a man sized portion, but considering most of the guests were upscale 30ish and 40ish looking women, maybe the portion size was just about right. My coffee, however, was about the best cup I've ever had.))

    Anyway, we were ignored by Mr. Warmth the bartender, (he was not very busy; I guess he just did not like us?) Finally, I motioned him over and got the check. For the first time in my 49 years, I did not leave a tip. This guy was that bad.

    We got to our room, (#25) and it was large, well decorated, with about 8 or 9 windows, a very large bed, a chair, desk and TV. Nice I thought. But for $225 it should be, at least in Norwich, CT.

    The only problem with this room, as I found out that night and early Sunday morning, was its location, just above the kitchen! The blower noise was constant and yelling along with the crashing of pots and pans added a bit of spice to the racket. Fortunately, the room had a small CD player and I brought a few, so we were able to drown out the noise. (It stopped at about 2am and started up again at 6.30am)

    I did not complain that evening (my girlfriend's hearing is less sensitive than mine, so she was not much bothered by the racket and it was her birthday.) But the next morning, I went down to the front desk, explained my problem to a very pleasant women, and she agreed, without my asking, to take 50% off our bill. She knew room 25 was right over the kitchen and knew it was noisy.

    I guess my question is this: If this rather pretentious establishment knows that room 25 is very noisy at night, why don't they fix the problem or warn the customer, in advance?

    I did get to work out in the gym and found it small, but well equipped with late model machines, mostly from Sybex.

    I can't recommend this place. At first glance, it looks first class, but after a short while its flaws show through. We had interaction with 3 staff members and 2 were not at all welcoming. At $225 a night, that is not acceptable.

    No attention to detail


    The last time we stayed here we were disappointed, but I decided to give it another chance, this time on a bachelorette weekend with 9 girls. Although the spa itself is well-appointed, has a varied menu of services, and decent to very good therapists, the inn itself has absolutely no attention to detail. On my last visit, we couldn't get a bottle of water anywhere - not from room service or even a vending machine. This time, there were no towels at the pool, no menus at either pool in order to call room service (had to go back to my room in order to place a lunch order). It seems as though they just don't care about making money - there is no attention to detail. Put bottles of water (for sale) in the pool houses and in the villas. Make it easier for people to get food when they are sitting by the pools. Some of the staff members, mostly the young, lower level people were very nice, but the woman in charge of housekeeping was very rude on the phone, and someone at the front desk couldn't be bothered trying to accommodate a late check-out for our large party. In fairness, I did finally speak with a supervisor named Pauline who was very helpful and did help us with a late check out while we waited for our transportation, but overall, our whole group was disappointed. And, although the spa is by far the best feature, there were some flies in the treatment areas (thankfully we got rid of one in my room before a body wrap!) and there was mildew on the shower curtain in my treatment room. The inn is owned by Foxwoods, and perhaps they make their money from the casino and the sale of their villas, so they don't really worry too much about the average weekend guest. My suggestion would be to stay at Mohegan Sun and visit the Norwich Spa for some services.

    I love this property!


    The spa at this property is wonderful!

    The massage treatments and facials are the best I have experienced anywhere in the world.

    The food is top drawer, well prepared, and the presentation is great!

    This Inn is 75 years old, and truely combines the charm of the past with the convenience =of the present.

    I can';t wait to return!

    Had a wonderful time


    My girlfriend and I recently spent a long weekend here and really enjoyed it. We stayed in the main lodge; it is true that the room was uninspiring but far from being a "dump" as others have described here. Our treatments were well done and we enjoyed relaxing on the grounds. There were many interesting classes to choose from, although the fact that they were a la carte was a little dissapointing given the expense of staying there. Mohegan Sun is only a five minute drive away, which provided additional options for restaurants and entertainment. Overall, a nice option.

    Mixed review


    the staff was friendly and accomodating. villa settings were beautiful.

    spa technicians were good, although treatments were not interesting, spa felt more like a business entity getting to next client rather than retreat attending to guests. lack of attention to detail for the serious spa goer. ambiance was common: fake flowers, no candles, stuffy furniture, cell phones and noise apparently acceptable...whirl pools and steam rooms could have been cleaner. food was good, although should have offered better spa menu.

    Great Experience


    My wife and I had a fantastic time during our stay at the Norwich Inn and Spa. My wife really enjoyed and benifited from the Spa, she also had a lot of laughs with others down at the spa. I was able to go play a round of golf next door at the Norwich Golf Club, nice course! The room was very clean and comfortable and included a hot tube for two. We will definately go back!

    Escape at the Spa at Nowich Inn


    As I drove through the entrance of the Inn I felt as if I was far away from the troubles of a long week on the job. From my first step inside there were people to take care of me. Everyone in the lobby was so pleasant and informative. Even though I am ususally a quiet person that likes to avoid the lobby I always felt comfortable walking through especially in my Bathrobe. I had a wonderful weekend with great food, a beautiful room and the Spa treatments were outstanding. I never wanted to leave. You do not always find a place where you have a good food, excellent service, and devine accomidations. I highly suggest a visit!

    Zen like Retreat


    I really enjoyed my stay at the Norwich Inn. It is a very pleasant and relaxing atmosphere. The Spa treatments, while pricey, are delivered in elegant surroundings with lots of time for rest and relaxation in the Mood Room, by the pool or in the hot tub. The rooms are fine. Clean, well appointed but not luxurious. In keeping with the concept of a New England Inn. I would recommend this stop to anyone venturing in this area. I much prefer it to the Mystic Inn which we have stayed at previously.

    TripAdvisor Reviews The Spa at Norwich Inn

    4.00 of 5 stars Excellent

    Travel Blogs from Norwich

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    A travel blog entry by katherineanna on Aug 26, 2015

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    A travel blog entry by rhodetrip67 on Jul 25, 2015

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    A travel blog entry by luluandal on Jun 29, 2015

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