Sundara Inn and Spa
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Historical Traveler Reviews Sundara Inn and Spa Wisconsin Dells
Gift Certificate waiting to be used
Last spring of 2004 I called to reserve a room at the spa. My daughter had stayed there twice and liked Sundara very much. She had given my husband and myself a gift certificate for Christmas. The day I called to reserve a room I had a quote for the room price from a brochure that my daughter had just physically taken from the front desk of the hotel three days before. Yes, they had a room available but the price was a hundred dollars more than the price in the brochure!
I talked to three different people about this and they informed me that the prices can change at any time.
The most basic room was over three hundred dollars. I had just made a reservation at the Ritz Carlton in Chicago for a days stay for 189.00. I informed them that they weren't the Ritz Carlton and that the Dells is not Chicago. However, they wouldn't budge on the price. I still have the certificate and hate to waste the money spent on it but refuse to pay this place 300 for a basic room.
All of the people that I spoke with seemed very disconnected.
The spa MUST have a better sense of public relations.
Management is what makes or breaks a place!
An Oasis in the Dells
I chose Sundara from an internet search because it was far enough away from home to feel like a retreat, but close enough for a weekend drive. My mother and I both felt unbelievably pampered. We were there on June 14. You drive off the beated path in the Dells and it is peacefully set back in the woods. I can't speak for the rooms because we went for a day, but I was told they were great. Since it was our first spa visit, we were a bit apprehensive but there was always someone to guide us and patiently answer our questions. The service was great, and the staff seemed genuinely warm. We had facials that included mini-massages of our head, arms and feet, which was enough to completely relax us. My skin never looked better! I believe our therapist's name was Susan, and she was fantastic. We spent the rest of the day lounging by the infinity pool and ordering organic food off the menu. The noise level is kept down and there is soft new-agey music playing. So relaxing...We will be going back in the fall!
A wonderful weekend
My husband and I went to Sundara to celebrate our second anniversary. We are both used to Four Seasons-level service and atmosphere and Sundara doesn't disappoint. The service has clearly come up to speed since some of the early reviews, the spa cuisine is excellent, and treatments were quite lovely. Yes, you can get a nice dinner at Fields Restaurant -- don't over dress, but the rooms are elegant. Yes it is romantic. And yes it is worth the drive!
May stay at Sundara Spa
My husband and I recently was in Wisconsin to attend a funeral in Madison. We decided to take the next day and travel to the dells. We were so disappointed when we saw billboards and a carnival like atmosphere. We needed to find a place to stay for the evening and the only ad that appealed to us was Sundara Spa. We called, they had a room. We arrived exhausted. I admit the front desk was abit confusing but they were polite and we were patient. We had two wonderful meals in our room. All was clean and soothing. I had a facial and we enjoyed the bath ritual. We wish we could have stayed longer. I read the other reviews and I am glad I did not read them prior to arrival.
They are young and need polishing, but overall, the concept is genuine and hopefully it will only continue to get better. I would return if we are ever in the area again. Wish they were somewhere other than the dells! That was the most horrible experience of all.
Bait and Switch
They posted rates on the web for their suites, and then when we called we couldn't get those rates, the actual rates were over $100 than posted. A classic bait and switch and horrible business practices.
Relaxation achieved at Sundara
I spent Easter weekend relaxing at Sundara Spa. I was a bit apprehensive prior to going because of the poor reviews other people had written, but I encountered none of those problems. I arrived on Friday 4/9/04 and my room was ready for an early check-in. The Shanta suite was wonderful and the spa was awesome too. I even had spa services on Easter Sunday! I would definitely recommend the marma massage with Iris and the hot stone massage with Stevie! P.S. Don't bring work with you, leave it at home! Also, the Ho-Chunk casino is 5 minutes away and they have a great inexpensive buffet. Moosejaw pizza is great too.
My Great Escape
I can't wait for my upcoming third visit to Sundara Inn & Spa in Wisconsin Dells, WI. Everytime I go to the Spa, I know I am truly escaping the hectic chaotic pace of life in the Cities to a place where relaxation and calmness is the staff mantra. The location and surroundings is like discovering hidden treasures. No phones, no noise - just pampering. The beds are like no others I've experienced. The treatments are soothing and comforting. The staff is professional and polite. The pedicure is the best I've ever had - in fact I'd return monthly just for that! I always leave the Spa feeling like I've been away for a week instead of a few days. I tell people all the time that it is an experience everybody should have. Life is short - go to the Spa.
I just returned from a girls weekend getaway at the Sundara Inn & Spa in Wisconsin Dells, WI. What a wonderful experience...beautiful accommodations and location! Pampering deluxe. We all had a great time and would definitely recommend it to anyone - they even have special packages for couples to enjoy! Kelli Trumble the CEO has truly created a unique and memorable experience for her guests. Mary Galligan
Cancelled appointments, poor service - All Icing, no cake
Cancelled appointments (rescheduled and cancelled again), lack of toiletries (weekly stay had to ask for toiletries after first day and personally go to staff to get), shower not properly cleaned, whirlpool tub instructions unclear and took three times of asking front desk to get explanation, message light never turned off, garbage not removed, incorrect charges of stay, unclear policies (no diet pop allowed outside of the room), and staff that will tell you these problems are your fault, and turn their back and walk away. Do not stay here. I talked to three other couples who were experiencing the same type of problems, including one who had her entire stay cancelled. The room and spa looked so nice that I can't believe how stupid they are being about getting their scheduling problem fixed and making the customers feel that they are cared about.
Unfortunate Experience at Sundara
In an attempt to give my husband a special relaxation treat I made the mistake of booking an evening reservation at Sundara Spa. As many have mentioned the service during my reservation process was cumbersome and unclear. The front desk staff seemed unable to determine which suites were available and which treatments could be done (both the room, Viharra and the treatments are excessively over priced for what is supplied). I was quoted two different prices for the suites as well. As a seasoned travel veteran (the QE2, Hana-Maui Resort, Cinqe Terre, Cannes, France, etc) I know what to expect, even when the accomodations are not top notch, the service is what truly counts and following I will describe what can only be considered a service nightmare.Upon arriving we were given no assistance with our luggage, though there appeared to be several front desk workers none came to assist us with heavy luggage that clearly could have used an extra hand. The check-in process was done by a teenager who appeared to have no idea of what customer service was, she treated my husband and I in a very non-chalant and insincere manner, flippantly placing two agreements before us and asking us to sign them with no disucssion of what was being signed. We were taken up to our suite(finally our backage was put on a backage cart) and shown some the amenities.In hopes of rectifying the poor customer service experience I offered that we could partake of the "purifying bath ritual", unfortunately, we had arrived later in the evening and what had once been a sandstone body polish was now a bowl of muddy water with no sandstone left for exfoliating. The showers were nice, but then again they were only showers.My husband and I then went out to dinner. Upon our return we were greeted at the front desk by an incredibly unfriendly woman who gave us what I can only describe as a dirty look as we waited for the painfully slow elevator to bring us to our suite. Once in the suite we decided to play music softly and use the whirlpool hot tub. We had not been in the suite more than five minutes when there is a banging at the door, my husband jumps to answer it and the woman explains that the music must be lowered (it was already very quiet). We obligingly turn the music off completely and decide the water running may also be to noisy, ultimately we don't even enjoy amenities of our room for fear of rousing this woman to our suiteagain. Ultimately we just go to sleep. . . and this is where the night mare begins. . . AT 2:00 AM THE FRONT DESK CALLS OUR ROOM- BOTH MY HUSBAND AND I ARE COMPLETELY ASLEEP- SHE SAYS THAT SHE CAN HEAR NOISE COMING FROM OUR ROOM AND THAT WE MUST KEEP OUR NOISE LEVEL DOWN- I EXPLAIN THAT WE ARE SLEEPING AND NOT POSSIBLY MAKING ANY NOISE- SHE CHUCKLES BEMUSEDLY AND SAYS "OH, WELL THEN IT MUST NOT HAVE BEEN YOU", SHE THEN HANGS UP. I lay in bed unable to believe that I have paid this obscene amount of money, when I could have slept a sound night in my own home.When I contacted the front desk at 9:00 am the next morning in hopes of speaking to a manager about our terrible sleep as a result of being harassed at 2:00am I am told, by a customer service representative, the manager never contacted me herself, that the front desk was following protocol and that nothing could be done. I have never been so frustrated or embarassed- needless to say my husband was not thrilled by the horrible service and while he appreciated the attempt, it was clear that this spa fell far short of an enjoyable, relaxing evening away.
TripAdvisor Reviews Sundara Inn and Spa Wisconsin Dells
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It was 41 degrees this AM when we went out.
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tomorrow is another day.
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