Green Valley Spa and Resort
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Historical Traveler Reviews Green Valley Spa and Resort St. George
Uneven experience at a high price
I have to say that I agree with the gist of the reviews already posted about this property. I stayed in a standard suite for three nights in March. I found the property itself lovely (flowers, patios, pools) , and I liked the room very much. Compared to other top notch spas I've visited (namely, Miraval and Canyon Ranch), the room was quite large, a soaking tub was standard, and there was a nice kitchenette. Really tops in that sense. But the negatives certainly outweighed these positives. I found the food pretty unpalatable, and I really disliked that there were no choices at breakfast or lunch. It is much more of a food restricted spa than the others I have been to, with food intake between 1200-1500 calories. They do have excellent homemade yogurt though - don't miss it! I don't mind eating with other people, but there was really no option to eat alone. And the short, set meal times were inconvenient. I had three treatments, an excellent facial, a good scalp massage, and an average manicure/pedicure. Sorry, but their claim to buff nails to a shine is false. I also found the staff to be at times rude, clueless, and unfriendly, especially in the dining room. From what I understand, the property is privately owned and is experimenting with different plan options - a full ride, room and meals (what I got), room only, etc. I also noticed that Dr. Cooper who pioneered the Body Code eating plan was no longer there, with no explanation given. Although I absolutely adore southern Utah, I would probably not return to this spa.
Needs a Facelift
I stayed at the Green Valley Spa from July 7 to 10, 2005 with 2 friends. Our suite was not as large as we had been told although still roomy enough for 3 people. The room was nice, but not up to the expectations we had. I did not feel it was cleaned thoroughly everyday, just spruced up. One big problem for me was that nowhere in the brochure did I think it was communal dining. I am not interested in chatting with new people when I travel and was totally turned off by that. I don't need comments from strangers that I like diet soda with my meal. I also did not like the schedule of breakfast 6-7 a.m., lunch 12-1, dinner 6-7 and when it was finished the staff was packing up as if to run out of there. If you had a 5 pm spa treatment you were running to the dining room to have dinner. And some guests ate dinner in their robes, which I did not feel was at all appropriate. It seems only just enough food is made each day for the number of guests. One day I asked for a little extra and was told, well let's see after everyone else eats and then I was brought a very small portion of the food. The food is ok for healthy prepared food but not for the cost. Their version of Pad Thai was really inedible. The gym and spa areas need a major facelift. I believe the resort is 15 years old and it is beginning to show age. I had no desire to work out in an aging gym when my gym back in NY is far superior. The raquetball and indoor tennis area had an older moldy smell to them. In addition, for a place that calls themselves a "resort", I did not think we should have been asked to "keep it down" while sitting out on our patio because guests complained we were loud at 11:00 p.m. on a Fri. night. It may be a spa, but it is still vacation and people should be able to enjoy themselves. In addition, nothing says it is a "dry" county. Usually a resort has alcohol available. We did call in advance and we did purchase wine in Las Vegas but were told by the spa that we could not bring it to the dinner table! I started to feel like I was in the military. The spa treatments were ok but the spa needs a facelift. It just did not feel all that clean to me. I did not like the fact that the cinnamon and sugar scrub was followed by a bath and not a shower. I did not like rubbing off that scrub into a tub I was sitting in and it was incredibly dark and did not feel exactly too clean to me. After that I canceled other treatments involving tubs. I would highly recommend the Rapunzel hair treatment which is outside. The spa technicians are very nice, friendly people and I did enjoy talking with them. In addition, at the front desk, the guy from Miami is a doll and very personable where some of the other staff are very stiff. I did enjoy that there are not that many people at this resort at one time and that you almost have a pool to yourself. The St. George area is very nice. I took one hike because 7 a.m. is way too early for me. No other hike was offered during the day. I really enjoyed just walking off the property and taking a nice long walk on my own. Sorry for the length of this review but I don't see why this resort/spa is so highly rated. It definitely had an "adult sleep-away camp" feel to it in my opinion and for that you should not have to pay high prices.
Green Valley Spa-TERRIBLE, TERRIBLE, TERRIBLE
Just returned home from a trip to Green Valley Spa.
This was our second visit there. The only reason we stayed this time was that the other hotels in the area we are familiar with were booked. We do not stay at the Spa for the treatments. Our son goes to school in the area and Green Valley is the best rated hotel in St. George.
We arrived late after a long 7 hour drive. They had booked us into the wrong suite-2 doubles in lieu of the 1 king that we reserved. No problem, I called the night manager to have us moved before we unpacked. We were staying for 4 nights.
What happened next still has me shaking my head. The night manager proceeded to argue with me that the room they put us in was what I had reserved. Mind you I had my reservation confirmation in my hand and it said "king" bed on it. She actually started to argue with me on the phone about this. She said that she had a king available but would have to call her manager to get approval to move us. Then she started to cry. Yes, the night manager was crying to me on the phone. Strange. When she called back she said that she didn't have a room but might have one tomorrow. At this point I'm beginning to think that I must be hallucinating! Turns out that she has a room but housekeeping left for the night without cleaning it and she thinks that they can clean it tomorrow. I gave up on getting moved immediately and requested an iron and ironing board. She calls me back ten minutes later to tell me that the iron and board are locked in a closet and no one can find the key. Oh, and by the way, she can't move us tomorrow if we don't agree to paying $25 extra per night. Realizing that I was getting nowhere with this woman I requested that the General Manager call me the next day so we could resolve these issues. At this point all I wanted was a drink but they don't serve liquor at this property-you won't find that info on any brochure.
I had to track the gen. manager down the next day. That is when things got really interesting. I was positive that the gen. manager would simply resolve this and apologize for any inconvenience to us. NO. She was even more belligerent than the night manager. Our conversation escalated to my stating that if we could not get our room moved to what I had reserved than my husband and I would have to check out. Instead of working with me she just said "fine, move if you want."
We did check out the next day. But not before the front office attempted to charge us $700 for 2 nights- the bill should have been around $400. When we brought the error to their attention the initial reaction was that they had not made a mistake.
I think that the staff at the property is incapable of admitting error or apologizing.
The one good thing I can say about Green Valley Spa is that their beds are comfortable and the rooms are well sized.
The meals are way overpriced and un-inspiring. Don't try to have your meal delivered anytime other than the 6am-6pm schedule. Flexibility is not in the vocabulary of this resort.
The Green Valley Spa impresses me as a property run by a bunch of amatuers that are WAY over their heads. To add insult to injury they then proceed to charge rates that are totally out of proportion to what they are offering.
This is the first time I have posted a review. Sorry it went on so long. I just really felt it necessary to share my experience with other potentially unsuspecting travelers.
Avoid this highly overrated spa!
Service has fallen dramatically at this top-rated spa. We recently stayed at the Green Valley Spa for three nights. The service of the front desk staff, dining room staff, and spa staff ranged from INDIFFERENT at best to RUDE and INCOMPETENT at its worst. Small problems routinely flummoxed the staff. And there were no apologies for any mistakes made by the spa and its staff. For the two treatments I received, the spa ran late, making me miss my fitness classes. We were completely under-whelmed with the creativity (or lack thereof) of the food preparation and fustrated with the lack of food choices. They made the same muffins for snacks every day for four days. We were served eggs three mornings and oatmeal at two of the three. There is no choice at the one-course lunch. Dinner is the one meal with a choice of entree, but you must select it the evening before. Every dinner started with a boring salad of predominantly cheap, green lettuce, and ended with a measly portion of dessert. In sum, we will not be returning and CANNOT RECOMMEND the Green Valley Spa because it is not worth the premium prices you pay for sub-par food and service.
Great room but also don't understand the high ratings
I went to Green Valley with my husband following a rigorous week of white-water rafting in the Grand Canyon. I was the one who really wanted some spa treatments, while he just wanted to veg by a pool with a beer and a book. While the rooms were gorgeous, and the spa services I got were largely fine, there were a few things that really annoyed me and that I DIDN'T see mentioned on their website: (1) no alcohol is served (maybe this is standard for spas, I don't know, but I would've liked to know this ahead of time - I certainly didn't see mention of it on their website); (2) breakfasts were at 6 am sharp, dinner at 6 pm sharp, etc - excuse me but I'm on holiday and have no intention of getting up at 6 for breakfast - and an attempt to ask the dining room staff at 7:30 am for any muffins or whatever they may have had left over was met with a rather disdainful "no"; call me crazy but for what we were paying for our time there, I would've expected 24-room service or at least greater flexibility with regard to mealtimes; (3) lots of little failures at attention to detail, for example, things like ice buckets or silverware or glasses would be taken away by the cleaning staff and not replaced, so we had to keep asking for these little things every day; they offer complimentary laundry services, but you get your clothes back stuffed into the same bag you delivered them in, and not even folded much less pressed; procedures kept changing, like delivering our meals to our room with little fuss for a few days then all of a sudden requesting that chits be signed and that they be given 24-hour notice ahead of time, even though we hadn't done that all week, etc.. (4) as for the spa services, they were all great with the exception of what I thought was a mediocre facial, but one thing I found slightly annoying was that they won't do full pedicures and manicures as they don't like to expose the "harmful" fumes of nailpolish remover or nailpolish - a bit of a pain as I was flying back home at the end of my stay and straight into some business meetings first thing the next morning and really wanted at least a decent manicure after my week of Grand Canyon grit and grime. None of these things in and of themselves are huge issues, but added together, they make me wonder why this place gets such rave reviews. While I did relax and enjoyed the room and the pool, not to mention a few awesome massages, it certainly wasn't worth the money we paid.
Nice room, mediocre service/food--why so highly rated?
I had seen the great reviews in Trip Advisor and great ratings from Travel/Leisure and SpaFinders, so I was excited to try the spa. I've been to Rancho LaPuerta, Miraval and Oaks at Ojai, so I had some basis for comparison. I'm underwhelmed by the spa and feel that they charge way too much compared to its "top-tier" competition. First, the positives--very nice rooms--great beds/linens, big bathrooms, wonderful amenities and nice layout (the nicest of the spas I've been to). The location is fabulous, with beautiful hiking. If you want to go with your husband or boyfriend, it is a good choice if they like golf/tennis (more husbands here than at other spas). The negatives--first, the food is mediocre at best--there is no choice at breakfast and lunch and 3 ho-hum choices at dinner. Portions are doled out quite parsimoniously, and there is no options for seconds if you don't care about watching calories--cheap fruits and vegetables, same type of salads for dinner every night, unimaginative desserts (couldn't hold a candle to Miraval or Rancho LaPuerta). The public facilities and spa facilities definitely need a facelift--I expected a more luxurious setting for the prices they charge. I didn't have a huge number of spa services (I had a couple of good massages and one mediocre one), but other guests that had a broader range of services really raved about them (I heard the Lomi/lomi massage was fabulous). Service and customer service was lukewarm (restrictive refund policies) and staff not very knowledgable about the area (didn't have a map of nearby running trails or knowledge of running paths despite very good ones nearby that I found by myself). The service and spa staff were not very well trained nor were they very focused on providing top notch service (though they were pleasant enough). The fitness classes were just OK. In summary, I had a nice, relaxing time, but I won't be going back, nor would I recommend it to friends--it is not worth the price: pay the same or a little more and go to Miraval, Rancho La Puerta, Canyon Ranch etc. Or if you want a budget spa, go to Oaks.
Nice hotel, needs kindler/gentler front desk staff
We spent two nights at the Green Valley Spa. It seems that most guests spend almost a week taking in all the classes and sports opportunities. We were looking for a nice place to stay while we hiked. The hotel is pricey and nothing is included. We were charged $20 for breakfast which consisted of a small muffin, 1/2 cup of oatmeal and an unbuttered unsalted scrambled egg. I can't figure out what the cooks are cooking all day in this enormous kitchen. If I were going on one of the three hour $80 hikes, I would keel over from starvation. If you don't tell them a day in advance that you'd like to have dinner, your'e out of luck. LUnch is served at 12 noon or else you turn into a pumpkin.
Anyway, the room was lovely. It had French doors that opened on to a rose enclosed pool. The pantry in the kichen had a microwave, teakettle coffee pot and lots of herbal beauty products. Housekeeping does a superb job, but for $300 per night, you'd except better food and a little bit better concierge service.
The spa was very California like with lots of crystals and jewelry for sale in gift shop. Lots of books on healing your life, etc.
We enjoyed our stay and St. George. I would enjoy a gentler front desk staff that was not so regimented. Hey, we are on vacation here.
A hikers paradise!
My husband and I started our vacation in need of some relaxation and exercise. We got that in spades! On our arrival at Green Valley the staff was extremely welcoming and helpful. After check-in and a quick tour of the facility we were taken to our room which far exceeded the expectation created by the photos on their website. They were huge with a feather bed, fireplace, and a giant bathroom. The hikes were in the beautiful red rock canyons and the hiking staff were knowledgeable and pleasant. There was even a hike to Zions national park which we highly recommend. The treatments at the spa center were amazing and sent us back to our rooms ready for another day. The food was devine and was served in an intimate dining room by friendly staff. Tad, the chef, was a real sweetie pie. My husband took golf lessons from their golf pro and played on the beautiful golf courses (of which they have several in the area). We had been to another spa in the area before, red mountain, but it didn't even compare. All said we had a wonderful time and will recommed it to our friends and will go back again.
Fabulous Room! The morning hikes were beautiful, the food was delicious and the treatments are luxurious. It's smaller than some spas which was very nice - being in the desert is very soothing. They also had some nice extras such as little presents on our pillows each day. I want to go back!
I was not the spa type but now I am hooked on Green Valley. Green Valley Spa offers superb golf and tennis lessons (included in the seven day package), great hikes for various levels, excellent exercise classes and evening lectures, along with outstanding food. I almost forgot the treatments. The seven day package included seven treatments.
Although I enjoyed most of the treatments, I soon found out by word of mouth who were the best. My advice is to use the male masseuses and ask the other guests. A lot of the guests were repeats. Everything was first class from the service to the rooms. Although it is costly, everything is included once you are there including free fax machines in your room, free internet access in the Mission with refrigerators full of snacks, free use of the tennis courts and ball machines, free use of the indoor golf range, all the tea and bottled water in your room, two loads of laundry, use of terry cloth sweats, free medical tests with review by an M.D. who believes in using nutrition to heal.
The spa is family owned and operated which may explain the friendly staff and the first rate service that is provided. For golfers, the golf pro was outstanding. There are a number of courses in the area to play.
TripAdvisor Reviews Green Valley Spa and Resort St. George
Travel Blogs from St. George
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