Russell Court Hotel
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Historical Traveler Reviews Russell Court Hotel Bournemouth
AVOID THIS HOTEL
This hotel needs to be avoided. Its location is excellent in terms of the beach, park, road and nightlife access but that is it's only strong point. The rooms were airless and uncomfortably warm. The rooms were not clean and the outdated bathroom smelt. The bathroom was the nadir. No window, a shower that is waist height (i am 5'10"), value bar of soap was only complimentary item and an odd musty aroma.
In terms of breakfast, my advice is to avoid the anything but cereal, though use your own milk. This is the first time I have been to a hotel and seen a charge for parking in the the hotel car park. We were notified of this when checking in, whilst also recieving the summary of rules for our stay.
Check in 3pm, check-out 10am is hardly helpful
A leak in the ceiling of the lobby is forgivable, flat beer is not.
All for the princely sum of £110 a night
Don't Stay at this Hotel
My hubby and I have stayed at many hotels, and this is possibly the worst!! From the outside it looks great, but once inside its terrible. We had requested a large family room as we have a young baby, seventy's shabby chic could only describe the room. Very, very small, wood chip wallpaper and bed sheets were ripped, the dripping tap and stag party kept us up all night. The Food was a horrible and cold. My advice to anyone thinking about staying here is avoid it like the plague. Never again.!!!!
We drove from London to stay in this alleged hotel for the night of 1st July at a cost of £149.00 (plus £5 for parking and £2.50 Credit card surcharge). This was the day of the World Cup quarter final England v Portugal and we were going to an Elton John concert in the evening.
The room was extremely hot, opening the two tiny windows, made very little difference. The TV in the room didn't work properly, the picture jumped all over the place, making it impossible to watch the World Cup game. We had to come down to the bar in order to see the game. We intended to have a meal before we went to the concert, only to be told the restaurant was shut!
We returned to the hotel at 10.55, to find a group of what I can only call a bunch of slappers, shouting at each other and two men, on the hotel forecourt. We went into the hotel to find that the bar was shut! I enquired at reception and was told, "We don't do late bars." 1100 late? This is supposed to be a hotel! We decided eventually to go to bed, only to find that the room, 302 was so unbearably hot that it would have been impossible to sleep. We both felt that staying in such an unpleasant atmosphere without any chance of sleeping was unacceptable. We left the hotel forthwith.
Unhappy about extra charges and poor customer service
When we checked out of the hotel we asked to leave our bags there for a few hours. We were very disappointed to be told that we would be charged £5 per bag. I have stayed in 15 other hotels and hostels during this trip and have NEVER before been charged to leave bags with reception. Since we did not wish to spend the entire day carting around our backpacks we had to agree to the charge and were told to take them to the dining room, and they would be stored for us.
When we returned a few hours later the bags lay exactly where we had left them. Since there was little in the way of security for our possessions, I don't see how they could possibly have justified this charge. When I told the gentleman on reception how unhappy I was about the situation his response was entirely unsatisfactory.
While we were waiting to be served we heard a fellow guest with a similar issue, in this case with his car space. He had paid for a car parking space in addition to his room tariff and was told after checkout that in order to leave his car there for another few hours he would be charged another £10. He was also very unhappy with the response he received from the staff.
In addition, the food available for dinner was of rather low standard and poor value for money, and our beds were very shabbily made. I would not recommend staying at this establishment.
Do not waste your money!!!!
I have stayed in many a hotel In Bournemouth and this was defiantly the worst I'd ever stayed at!
I don't know where to start really but here is a few points for you :
* Very Unfriendly staff. Especially one which I think may have been the manager..
* Having to pay to park your car in the Car park
* Rooms are very small and very dated, Really need doing up.
* Found out when I stayed other guests had paid alot less than what I did and also included breakfast.
DO NOT WASTE YOUR MONEY, NOT A NICE PLAY TO STAY AT ALL.
Good value for money
well my stay was definately enjoyable, staff were friendly and also some of the rooms have been refurbished as one of my friends got a nice renovated room. Hotel is definately spending and upgrading its room to a good standard, my room was okay but i was promised when i come next time hopefully all the rooms will be refurbished, Good value for money. centrally located couple of minutes walk to the beach and town centre
Ummm......It's not the best!!
Have just come back from a weekend stay at this hotel and having read the previous reports thought I would add a few comments of my own. I went to Bournemouth with a couple of mates and went for this hotel because it seemed reasonable priced and was prepared to offer us a triple room. In hindsight we might have done better to go elsewhere......
Our experience was not perhaps as bad as others have had but I would not like to stay there as a couple and there are certainly a few things I feel people should be ready for if they are planning to stay there.
Upon arrival I think we were checked in by the manager and he advised that the triple room we had booked did in fact consist of one single bed and one double bed! Not ideal for three blokes! Apparently it says this on their website - except we didn't book through their website!!! On asking if there was anything the manager could do he had a look at his screen for a second and advised he could swap the double for two singles....for £60!!! On telling him where he could go he then began to barter with us!! £40 then £30!!! He was just plucking figures out of the air!!! All unneccessary in our opinion and when he wouldn't do it for nothing we just told him to forget it.
Then onto the paying - another £10 to park the car there for two days - not unusual perhaps but again just another money making mission in my book.
However the biggest suprise was still to come when I offered my switch card to pay - a 2.5% charge applied to all transactions that are not made by cheque or cash!!! For switch! I could understand if I was buying a newspaper from the cornershop but this is a hotel!!!
Anyway after the fun of booking in we went to our room. Hmmm.... small I think is fair and with a bath room that surely has not been redecorated since the 70's. We had paid (without the addition charges) £45 a person and I thought this was steep. Do not pay more than this - it really isn't worth it. Breakfast is adequate at best but still it is nothing to write home about.
On the positive side the staff are generally quite friendly, the room was cleaned and fresh towels were provided, there is a night porter so we could come back at any time.
In conclusion for a group of guys or girls who do not plan to spend much time there then it just suffices....for anybody else I would certainly not recommend if you can get somewhere else for a similar price.
Oh and one more thing....on checking out I asked if we could leave the car in the car park for an hour. Oh no - half hour or it was going to cost me another £5!! Enough said I think.........
A Disgracefull Dump
On the the 20/05/05 i had the misfortune of booking into this squalid,rancid flea pit of an excuse for an hotel.
We had to pay the whole cost of accomadation in advance £158.00 + £10.00
for parking,before even seeing the room .we were given the keys to our room.we had to go up one level of stairs,with thread bare carpets,and dingy anniglypto wall paper peeling from the walls,this did not inspire our confidence as to what we were about to see.
To say that sheltered accomodation in the bronx was better would be an understatement. this was supposed to be a twin room with "furnishings to a high standard" i quote from the very misleading web advert i would not have let my dog stay in this room.
After picking our jaws up from the worn out grubby carpet we made our way back to the reception the "very nice" gentleman behind the counter: ha ha! hastliy threw another key to us and said this will be better somehow we knew it would'nt be,just as bad but bigger.
We asked in a polite manner for a refund, but the lovely staff said they were under no obligation to give us any refund.
After a long battle and exchange of words they sheepishly gave us back half the amount.
To summerise if you want a romantic weekend in third world accomodation, with third world staff, full of coach parties for yougsters stag, and hen nights,a bar full of plastic moulded chairs off the last floating bridge,and a restaurant that equals that of a street side burger van,then this place is a must.
Had a nice enjoyable stay will definately come back
The review earlier did make me feel i had selected a wrong hotel, but after staying at russell court, i did enjoy it infact the price offered was the cheapest in bournemouth, definately had value for money. Also the entire staff was helpful and the full cooked breakfast was also good.I will definately be back at russell court when i come to bournemouth
Avoid like the plague
I don't quite know where to begin on this one. We booked a family room prior to catching the ferry over to France. This hotel does not appear to have been upgraded since the 70's (my wife says the 1870's) The rooms were damp and grotty, the beds creaked if you breathed, the bathroom was an entire experience in itself - the "shower" was a pair of cracked rubber hoses ill-fitted to the bath taps, that ran into one cracked and faded shower head 2 feet along, that you held by hand. I thought my mum had thrown the last existing one of these away in 1968. The staff were polite, Don't consider eating there - just have a look at the menu - Jamie Oliver it aint. The night was spent listening to the traffic outside the single-glazed window and other various night-time sounds, like the drunken yobs who kept mistaking our room for that of their lost (and presumably equally drunken) friend. Breakfast was nearly edible. Don't stay there unless you have no use for sleep, food and hygene. Probably good for someone into ritual humiliation, or for someplace to recommend to your worst enemy.
TripAdvisor Reviews Russell Court Hotel Bournemouth
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