Hanoi Rainbow Hotel
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TravelPod Member ReviewsHanoi Rainbow Hotel
When we arrived (3 girls) we was told we could have a room for $15. They tried to put us in a room for 2 people for $15 or charge us extra to be in a room for 3 people. We eventually got the room for 3 people for the price they had told us.
On the 1st morning my friend found a hair baked into her bread, as we are traveling these thing happen so she took it out and carried on. As she carried on she found a second long black hair BAKED into the bread. When she tried to ask for a new bread the boy pulled the had out and said it was ok and handed it back to her. There was constant problems with the Internet. If they tell you they have wifi they are lying! There are computers downstairs but they don't often work either and when we asked if It would be fixed as we needed to book flights they said no and was very aggressive.
We booked a 1 day tour to Halong Bay for $20 each and was told everything was included and we would need no more money than what we paid. Turns out that was a lie! We had nothing to drink on the whole trip because you had to buy drinks and we couldn't go into the caves because the government tax wasn't included either!!!! The return bus to Hanoi dropped us 10minutes walk away from our hotel.
The second morning we called to find out what time breakfast was as no one had told us and at 09:05 we was told we could no longer has breakfast as it finished at 9am.
On the day we checked out we decided we would not pay the full price for our stay due to no Internet, no breakfast and the shoddy tour. When we started to advise the lady at reception that we was not happy and wanted to pay maybe $1 less than the room rate each, the situation very quickly turned nasty. We were not being unreasonable and before we knew it we were surrounded by 4 male members of staff all yelling and swearing. The 'manager' said that he would put us in hospital and the police would do nothing to help us. They were inches away from our faces swearing, asking if we wanted to fight them calling us f*****g pussys. We advised we would write bad reviews and the manager said he did not care and threw a stack of business cards at us. Turns out the card had a different hotel name on so beware they may use 2 different names. I gathered the money, a little less than what was due (no less than 24,000Dong) put the money down and walked out shaken and terrified of what might happen. The whole day we was worried they may come on their moto's and find us. This is NOT AND EXAGGERATION OF THE TRUTH. This is what happened, I said to myself that I had to let people know for their own safety NOT TO STAY HERE!!!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TripAdvisor Reviews Hanoi Rainbow Hotel
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