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Historical Traveler Reviews Globales Acuario Puerto de la Cruz
Hotel from hell
dont go food cold if there was any no entertainment at all day or night rooms so small had to move bed each time i wanted to open wardrobe or so called balcony door do not ever take kids there nothing at all for them to do pool so small on 3rd floor of hotel it looked like a hostel staff not helpfull at all dont waste your time to even think its cheap pay extra anywhere at get a good holiday
ive just spent a week on what i can call a holiday from hell.
my partner and i payed £255 each for a all inclusive to acuario hotel, tenerife.
we did this from a teletext company called applo travel ltd. they told us that it was a lovely hotel. we were told that we had a tv, hairdryer and phone for reception to contact us if needed. this was also shown on the internet as well as lovely pictures of the hotel and rooms ect.
we were told that there was enterment every evening, 2 resteraunts, 2 bars, bar snacks in between our meals.
a 10 to 15 minuet walk to the town.
we arrived there at 4am and the reception was lovely. we were given our key and told our room was on the 6th floor but the lift was to the 5th floor so we have to carry our case's to the 6th floor. when getting to our room we were expecting a double bed only to find 4 single beds and ending up having to push 2 single beds together.
there was no tv, phone or hairdryer in the room.
next morning we went down for our breakfast to find the food was not advertising but we ate it as we were hungry.
when going back to our room we opened the curtains to find that the patio door had a crack in the glass from top to bottom. we told the staff and 3 days later they patched it up with parcel tape.
when wanting a shower we had to make sure we had it before 10 am and between 5 and 7 pm because between them times the water was cold. also in the bathroom the door was moldy the light looked like it was going to fall out of the ceiling and the tile was cracked. there was also a racial sign formally know as nazi sign at the top of that bathroom door.
we did walk to the town and it took us about 25 minuets so after that we got taxis back and forward to the town witched 3 euros.
there was 2 resteraunts but only 1 was ever open. there was a bar in the resteraunt were we ate. the other bar was on the 3rd floor and if you ever wanted a drink you had to go looking for the bar staff witch was off talking to the cleaners or other staff.
as we were not happy we wanted to talk to a rep for the hotel but the recpetion told us there was no rep for this hotel.
there was no bar snacks and the food just got worse and worse. my partner was sick after breakfast. we ended up having to eat out. my partner also spent 2 days having sickness and dyhoria.
the pool looked really big from the photos on the internet but it wasnt. for a day they but tape up to stop us using the pool.
there was no entertainment. we were told to go to bed at 11.45pm and they shout everything up for the night.
none of the staff understood english. and they were ignrent.
there was other people there from england that were having the same problems and unhappy.
im so glad i never took my 2 children with us as there was nothing for them to do. there was lizards and cockroaches crowing around the hotel.
2 days before we were going home i destded to pack my sute case.
on the day we were coming home we were due to be picked up from the hotel at 10.35pm from our transfer company. by 11pm they was no taxi. by this point we started panicing. my partner contacted applo to ask what was going on as our flight was at 1.35am and it was 1 hour an 15 mins to the airport.
phil from applo contacted us back at the hotel asking if we could pay for our own taxi but we were told that that would cost us 130.00 euros and we only had 50 euros.
we had to end up paying 32 euros to have our room another night and phil from applo said he would have us home the next day. we were suppose to be home monday 23rd oct 2006.
phil from applo contacted the hotel at 9 in the morning and told us we had the transfer company would pick us up at 4pm to take us to the airport and we were on a new flight at 8.30pm to Manchester. our origanal flight was to Birmingham.
i said to my partner "rich if the taxi is not hear by 5 past 4 the we have to ring applo back because we have no money to stop another night hear" 10 past 4 come and there was no taxi so back on the phone my partner went. phil said that the transfer company wanted money upfront for us to get to the airport so it wasn't coming, and he then said he will get back to us. our heart were in our mouths with only 15 euro and no way home.
phil then rang us back and told us that the transfer company said they had come for us the night before and got the recpetionist to ring our room and we didn't answer. (no phone in our room)
in the end phil got another company to pick us up and take us to the airport.
we arrived home at 4am and what a god sent it was to be home.
this was a holiday for me and my partner to enjoy a break together as it was our first time away together. im just happy that it didn't break us.
our all inclusive included the flight, transfers to and from the hotel, the hotel room and food.
hear is a contact number for you to contact if needed and a email address
The All Inclusive that doesn't want you to stay!
I returned yesterday from the Hotel Acuario in Puerto de la Cruz and I can whole heartedly say that it was the most disappointing All Inclusive experience that I have ever been on.
The hotel itself is located a 15 minute hike from the sea, up one of Puerto de la Cruz's many hills, this one of which is particularly vengeful! It is quite a small hotel with a very oldy-worldy feel about it, there is a moderate size restaurant and 2 bars one of which only opens sporadically throughout the day. The pool although on the website looks large however is incredibly small and the shallow end is 5ft going to 7ft at the deep end. And becareful if you are wishing to go swimming as as well as being incredibly deep has no form of grip around it and so approximately 5 people a day are seen slipping over around it!
The highlight of the experience is the efficiency of the house-maids, who unfortunately leave at about 1pm so any squashed cockroaches are picked up and their blood left to dry!
For an all inclusive the food was bland, boring and although just edible I ended up eating out for 3 of the 6 nights I stayed. The drinks as already mentioned are sporadic and if you are happy to chase up and down stairs playing guess which bar is open or chase the bar man you will be in luck. I also thought being an all inclusive some entertainment would be involved but clearly the additional cost and the fear that we may actually stay on resort to drink our included drinks was far too much for the management to handle. As the nearest to entertainment we got was the pool table (1 euro), the table tennis (if another guest has brought bat and balls), oh a tv without satellite and if your lucky another guest may have a stereo so there is some music!
Consequently due to boredom I ended up paying 8 euros to and back to town and found the bars in the town are friendly and reasonably priced and have got entertainment!
I would not recommend the Hotel Acuario to anyone and although it appears a cheap all inclusive deal the amount you spend getting there (if you have no transfers), eating out and going out for entertainment and drinks you may as well go self catering and get food that you will enjoy.
Avoid the Acuario
We have just returned this morning from a week Half Board at the Hotel Acuario. When we woke up the first morning (having arrived at 3a.m.) I was in tears. It was such a disappointment.
Do not believe what the photos show or the reviews say. We were looking at another hotel but decided on the Acuario because we were told there was a minibar in every room which was very important to us for storing medication. On arrival, we found a small room with three beds (for two of us) with no phone, more of a window box than a balcony, and no minibar. The reception was of no help in tracking down the elusive fridge and it required a call to the travel agent to sort it.
If you are unfortunate enough to stay on the 5th floor, as we were, then do not expect to be able to wash properly, as the higher up you are the less water pressure there was. We could not get more than a trickle from the sink or shower, the basin could be rocked from side to side and the toilet broke halfway through our stay which my partner managed to fix (the advantage of dating a plumber).
The bar staff were unfriendly and aggressive, oten refusing to open the pool bar during the day, no reason given.There were no snacks available from the bar, except for a couple of packets of crisps or chocolate. This is not ideal when, as mentioned before, you are in the middle of a residential district. The pool was reasonable, but there were no sunloungers by the pool, these were located on a separate terrace.
The food was unappetising but reasonably edible, although dinner was much better than breakfast. There is very little choice if you don't eat fish, fortunately we both did. However by the end of the week we found ourselves suffering from mildly upset stomachs, and in need of some nourishing food!
Granted, the hotel is quite cheap, but it does not live up to what it promises. I have had much better holidays and hotels for the same or less money. We are so glad we didn't waste our money on All Inclusive and I would urge you not to waste any of your hard earned money visiting this establishment.
Not Bad Really.......
Was looking for a cheap hotel in Tenerife, and couldn't find any cheaper than this, £80 per person for 5 nights All Inclusive.
Its been said previously, but the hotel is in a quite residential area with no nearby amenities. It will cost you 3 - 4 Euros to the nearest beach or a 15 minute walk, or 4 - 5 Euros to the main bar area in the city centre or a 20 - 25 minute walk.
The hotel is only 2 star so if you want the facilities of the Ritz or Hilton that's what you need to book (at considerable more expense). The hotel is clean and tidy with the rooms cleaned daily and new towels provided. The rooms themselves are small and basic (ours had a balcony, full bathroom but no TV).
The board basis is All inclusive and the food is edible and adequate, if slightly limited in variety, but again you get what you pay for and if you expect more then get your credit card out for the Hilton.
Both of the hotel bars where always open, and drinks where plentiful and relatively quickly served.
Some people have had a moan about clearing their table after dining? erm 5 seconds extra per meal (3 meals a day) that works out at a minute and a half a week you have been "inconvenienced"?
No entertainment in Hotel (go into Puerto de la Cruz), pool is small and quite deep (go to the beach).
Good all round hotel, well worth its money. If you expect more then pay more.
The Hotel on the Hill
Myself and my girlfriend visited the Acuario Hotel from the 21st July to the 29th July 2006 on an all inclusive basis booked through teletext holidays. On arrival we were greeted by a charming receptionist who gave us our armband and showed us where our room was. We stayed in a block of rooms attached to the main hotel, our room had 2 balconies and was of adequate size for 2 young adults. We was very impressed that the rooms were cleaned everyday and our shower was repaired without us knowing. I would not recommend the Acuario for elederly tourists or tourists with heart complaints as the hotel is situated on top of a very steep hill and some distance from the beach and main shopping precient. The food is also very impressive with a wide selection of food available 3 times a day 7 days a week, although the dessert selection is quite limited. Overall we were very satisified with the hotel although evening entertainment and more activities for children would make the hotel better, We found the staff very helpful and friendly. Our advice is go to the Acuario on a all inclusive basis you will get more value for money, don't expect to be entertained and be prepared to either walk a lot or book taxis, which are very cheap anyway, (4 euros to town).
Mr Hatch & Miss Willis
Hotel from hell ! ! !
My family and I decided to book a late deal and teletext came up as a good deal, how wrong we were to chose this hotel.
We arrived at 0230 hrs and asked if we could get a bottle of milk for the baby they said no the kitchen was closed, then they couldnt find us on the computer so we had to go into emergancy accomadation for the night, the next day they found us a room on the 6th floor and the lift only went to the 5th floor we had to carry our cases up a floor and for the next 2wks kept struggling with the 2 children and a push chair.
There was NO ENTERTAINMENT AT ALL the pool is freezing and the shallow end is over 5ft. The pool bar was ment to be open but wasn't there was ment to be snacks you would be lucky if you had stail bread as we were all inclusive we were expecting a good choice of food not a chance unless you like fish and salad which was you lunch and dinner everyday you were stuck, oh! one day they did change we had octopus tenticals with suckers still attached! we spent most of our spending money on food out side.
Dont go to this hotel especially if you have kids there is nothing for them.
On one day after spending a couple of days totaly deprested all the british tourists got together in total there was 21 of us and complained to the manager she ran off and left the poor receptionist to deal with a lot of very angry people unless you Spanish dont go to this place they dont cater for anybody else once they have your money they dont care about you. You also had to chase the bar tender constantly when you wanted a drink and at 12midnight the bar closes which you dont mind if you could pay on top to have a drink but they tell you go to your room till the next day.
The room is dark and smelly and we had ants eventhough the hotel itself is very clean you have no t.v or radio in your room and the only table is out side on the balcony we couldn't use because the kids could lean over and being at the 6th floor there was no chance my kids are going out there
The main bar tender now has the nick name as MANWELL as the hotel is like FAULTY TOWERS . To all the British tourists dont go here we have never complained before so take this as a warning.
Just read this!
Arrived at the hotel around 3pm in the afternoon,was placed on sixth floor so as previous person mentioned, we had to walk up from fifth floor,
didn't mind though
The bar is closed and we too had to use the ground floor restaurant bar- yet again didn't really mind,
I was told there was entertainments here but there isn't anything at all this was my first disappointment,
we had room 606 and it was tiny no chairs 1 double bed and a mini table,one plug point in the craziest place(their was a second one but it was behind sliding door in bathroom and was in accessable!)
The previous owner of the room had lost the safe key so they couldn't provide this either,and was told the safe would be changed!didn't happen and i gave up asking after 3 days,
In the restaurant customers were asked to clean up after themselves which meant clean off plates and stack glasses on tray by kitchen!
food wasn't bad but decided to eat out after eating in hotel twice (much better as prices are reasonable in town)
please dont go here i'v never complained on a site before but had too,to stop others going to a hole like this!!!
We stayed all inclusive in this hotel over Christmas
The hotel is at the edge of the town at the top of a hill about 20 mins walk to the beach / shops.
(Hard hike back up the hill from the shops.)
It's in a residential area, up what looked like a little back street so was quite hard to find.
The reception area was nice and we recieved a warm welcome but the rooms are TINY and very basic.
We were placed over the kitchen on the first night and couldn't sleep for the noisy extraction system from the kitchen , we asked to be moved but the room was just as bad , the shower was faulty and there were no plug points in the room as it was in the oldest part of the hotel ,so we couldn't use hairdryer etc.
We also had all the noise from the neighbourhood , local dogs barking constantly and even a rooster in a nearby garden just in case we needed an early ( 4am ) wake up call !!
The food was basic but edible and the staff pleasant but we were all inclusive and the bar staff were very elusive most nights , also they wouldn't open the upstairs bar so we had to traipse down two flights of stairs to the restaurant bar each time we wanted a drink. The ' unlimited snacks' just meant that the food from dinner was left out until midnight in case anyone was peckish.
The lounge room was comfortable enough but the TV was only tuned to recieve spanish stations , bit of a shame as most guests were english.
I wouldn't recommend this hotel on the basis of how uncomfortable the rooms are and how little sleep we got because of the way every little sound is echoed down the corridors, if the rooms were bigger and better equipped it would be a much better hotel.
I visited this hotel as the review on the internet was good, it was a cheap holiday and I did not expect alot.
Well! I did not get alot, it is situated in the heart of a spanish residential area, the hotel employees do not speak good English which caused us all sorts of problems .
The hotel sits at the top of a big hill, you will have to get taxi's as the bus service does not come to the hotel and is quite a walk away.
The hotel is dark and dismal, we were put in room 607 which was on the 6th floor, the lift only went to the 5th floor so we had to carry our cases up a flight of stairs. the room had 3 beds 1 chair and a bit of a table, there were 2 adults and a 10 year old in this room and it did not have enough drawer or wardrope space.
We were all inclusive but did not get bar snacks or drinks all through the day, there is a television room buit it is taken over by the spanish.
The food is very basic and not alot of choice.
unless you want to rough it on your holidaythen do not go to this hotel.
TripAdvisor Reviews Globales Acuario Puerto de la Cruz
Travel Blogs from Puerto de la Cruz
... all had such an indescribable experience here in Tenerife; it really has been something so mystical, real, tragic, comical, scary, thrilling, new, bizarre and magical, but at the end of the day, we all had a beautiful time getting to know each other, our doctors, the hospitals, our coordinators, the Spaniards of the residencia, and the island. I may have gotten some awesome shadowing experience while here and taught some wonderful English, but what I'm really thankful to take from ...
... Laguna, the doctors were very concerned about the baby's development, but they induced her labor (for reasons I don't really know the details of). She ended up having the baby at 26 weeks--last Friday--and now she's recovering on the unit. Her blood pressure is very high, and she is experiencing excessive uterine bleeding, but Laura explained to her that this is very normal and that her recovery is promising and encouraging. This patient spoke NO Spanish at ...
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