The place to stay

one of the best places iv'e had the plesure to stay in the room was excepsionaly clean, the breakfast was very good. and the staff were helpfull with a good sense of humour. what more could you want. well done the crewes.

Great hotel

i stayed at this property with my partner, our first holiday in 19 years without the kids and we had a great time, we were told that we would have a seaview room but we had a room at the back of the hotel on the first floor which i was a bit miffed about at first but when i saw the room i was quite pleased because it was a nice size with 2 double beds in and there was plenty of room, the staff were very friendly and welcoming always ready to give you advice on where to go and if you wanted scrambled or poached egg for breakfast they explained politely that you might have a bit of a longer wait, we found the staff very polite, we did not encounter any rude staff, we enjoyed it so much that we are going back for my partners 40th next year

If this is 'hotel of the year'

if this won hotel of the year how bad where the others? We had a room on the second floor and it was so small that when one of us wanted to get changed the other one had to lie on the bed!!

In the smallest bathroom in the world a ceiling tile was hanging out of the ceiling and when water started to come through from the room above we got the night manager to come and investigate. He just said 'oh its from upstairs' and went away with a promise to fix the tile later but didn't. The dining room is cramped and service a mishmash as nobody knows who is doing what. Would never stay there again!! Don't believe the pictures on the web site you may not get a room like that!

VERY NICE

There were six of us in our party and we were all very happy with the rooms and the hotel.It was clean,the staff were all friendly and helpful,and the breakfast was very nice,we would all stay at the crewes again it was very good value for money.

Hotel of the year my rear

Me, my wife and 3 year old son stayed here after seeing the pictures of the hotel outside. The rooms on the pictures looked very spacious , yet in our room you could not get between the beds and struggled to get down the side of the beds.The bathroom was the smallest i have ever seen. We stayed here for 3 nights and chatted to many residents, not 1 who was happy with the accomodation, and 1 irish couple who had asked to change rooms 3 times just couldn't wait to leave. The lady who served the breakfast was one of the rudest people i have ever met,when my wife asked for scrambled eggs she was told you have no chance if you haven't pre-ordered it the day before, you could only have 1 tiny glass of orange juice, and the portions in general were very small, but considering the cooking was done in the reception area you can see why. When i tried to complain about the standard of accomodation the manageress just ignored me and walked away. Avoid this place like the plague

Hotel of the Year??

With "Hotel of the Year" plastered all over the front of the hotel we thought we where in for a great vacation. Don't be fooled.

We paid for a family room for 3 people. We where given room 11. A single room with a double bed jammed in it and that was it.

"Where does our young daughter sleep?" "Not my problem" replied the acting manager. "There is nothing I can do for you; you will have to find somewhere else to stay". We did and for much less.

What about the refund I hear you asking? They couldn't return it there and then due to the hotel not having any spare cash! Half a dozen telephone calls, several unanswered emails and the threat of Small Claims Court finally pays dividends when a cheque arrives after nearly 8 weeks Wrong amount mind you and surprise, surprise, not the full amount owed.

Stay at your peril!!!

Home from home

Stopped at the Crewes quite by accident when another Blackpool hotel had mislaid our booking. What a relief this place was Staff with a great sense of HUMOUR. Management both welcoming and approachable. We were only there for two nights it was enough for us to want to repeat the experience. I am a very fussy house proud person and always on the look out for faults, I am happy to report that none were found even the key holes and door numbers were polished Breakfast was served quickly and it was also served FRESH and HOT ( how many times have you waited and it be a congealed mess on your plate, NO fear of this happening here). My partner and I promised we would return and have done so 5 times last year, each of our returns was more fun and more welcoming we now call this palace our home from home. We also had the greatest of pleasure spending New Years 2006 with these people where we were greeted like family and a fantastic time had, food was once again excellent and well served, staff although busy made time for all guests in the hotel. If I had a complaint about this hotel it would be that some times when we would like to come and stay they are fully booked and have had to stay elsewhere but we will always return to our Home from Home. Congratulations on winning Hotel of the Year YOU deserve it.

Loved the homely atmosphere

My Partner, Disabled Son and I have stayed in this hotel many times now and think its a cracking place to stay. Rooms have enough space for the three of us ( we are not small thin people). The staff are all very welcoming and have a sense of humour akin to that of my own. I have a lucky habit of winning soft toys when I'm there and these are now called our pets and jokes are made about our over-crowding our rooms.(ha ha) We have now been made so welcome we feel like family and remain in constant contact. My partner and I became engaged during one of our stays and are thinking of having our honeymoon there too. Nothing is too much bother for the staff and management, my son was no inconvenience to them and they did all to make him feel relaxed, comfortable and welcome. This pleased us immensely as we were a little nervous as to how he would be received, Glad to say they treated him in much the same manner as we do. we would like to extend our congratulation on their winning title Hotel of the year well done hope they do it again this year

Disgraceful

My partner and myself stayed in this "hotel" for seven nights, I still can not believe how badly run it was, I asked to be moved because my first room (No.1) which was 11ft x 8ft was so claustrophobic I felt ill, I literally had to lie on the bed if my partner wanted to go to the bathroom, Which you could hardly wash yourself in it was so small, The receptionist then informed me that No.1 was a room for three people!!

We were moved after two days and the new room was much the same. I was disgusted.

Breakfast was nothing short of a disgrace, It was basically served from the floor of the reception!! I have travelled to many countries and stayed in many hotels and in my opinion this should not be allowed to remain open and if it was in Ireland it would surely have been closed down by a fire officer by now, there were no visible fire exits and It is a serious health and safety hazard.

I would advise staying in a tent before recommending this "hotel" ,And I have every intention of complaing to the british tourist board.

Should be renamed Faulty Towers

Have just returned from 3 nights at the Crewes Original. I booked a double room with sea view. My first night was spent in a room at the back of reception which was small to say the least. When I cleaned my teeth my elbow banged on the bathroom door. I asked to be moved and was told to leave my packed case on the bed. When I got back that evening I had been moved to another room adjacent to reception which was still not acceptable. I was told I could only stay in this room that night as it was needed the day after but one night was enough. As reception was turned into a makeshift kitchen at breakfast I was woken at 7 am with the staff. I then left my still unpacked case on the bed and when I came back at night I had been moved to the second floor but again no sea view to be seen. I spoke to other guests who had also began their holiday in one of the downstairs rooms and after complaining they had also been moved.

Breakfast was like something out of faulty towers. You were given a small glass of orange juice (a fill up being refused), a choice of 2 cereals and if you wanted scrambled egg you had to order it 24 hours in advance. The crockery and cutlery were on the floor outside the dining room but these were moved after a guest complained they had seen a spider crawling out of the cutlery drawer on the floor.

After complaining I was given a reduction of £5 (wow) which I considered an insult. I spoke to several other guests and they all agree "how on earth was this hotel voted Hotel of the Year 2005/6"