Your confirmation means nothing A review of Residence Inn Atlanta Midtown / 17th Street

We had confirmed reservations at this hotel-made months in advance for a highschool group of 15 kids. They were attending a model UN conference at GA Tech. Upon arival we were told our five confirmend rooms were not available and the would comp us rooms at a Courtyard Marriott on Courtland street. I had arrived before the bus bringing the kids and personally watched them register at least five people. I was furious but didn't want to set a bad example for the kids, so agreed. They sent cabs to get us and transport us to the Courtyard which was about four blocks from MARTA- the reason we had chosen the Residence Inn in the first place was its convenience to the rail system. The Courtyard Marriott was filthy and the boiler was broken and we had no hot water. Truly a bad experience.

I called the next day and spoke with the manager who was apologetic and said it was Marriott's policy to overbook. I told her it seemed a bad idea to me to move those kids to the other location- the liability involved should anything have happened. Anyway, I wouldn't recommend this hotel because there is absolutely NO assurance that your reservation and confirmation mean anything. And yes, we booked directly with the hotel and called to confirm the night before. Be wary of this one.

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Residence Inn Atlanta Midtown / 17th Street
181 reviews