Worst stay on the worst day of my life A review of Holiday Inn Express & Suites Seattle Sea-Tac Airport

I flew into Seatac Airport under what was the most unpleasant of circumstances, the passing of a dear friend of the family, Silas Jones, who once upon a time helped raise me. As soon as I checked in the rather bored looking agent asked if she could help me. I told her yes, that I was there to check in. I also mentioned about the passing of my dear friend. To put it lightly, the agent was insensitive to this and sent me to my room, which may or may not have been occupied (all I could see was the clothes and blankets strewn about everywhere). This time the lady was actually quite nice, but you know what she did? She turned around and sent me right back to a dirty room. I'm not normally an emotional person, but at this point I was very irate! That said, I hid it well. I was informed by the lady at the desk that there were no other rooms "ready" and that I would have to wait. I said that was OK, that I would go out and get some coffee and hopefully by that point I would have my room ready. Not so! I got back just in time to watch them check in two individuals only for the same lady to tell me my room still isn't ready. I did not ask for a special room! I did not make any special requests! When I asked why the other two people got checked in before me I was told that they have a full house and the gentlemen before me were there when I wasn't. I barely managed to get to sleep that night, I was so furious. When I finally did, I heard what sounded like teenagers running down the halls checking door handles of all the rooms to see if any were unlocked, laughing and swearing in the hallways. I'm truly horrified of the kind of establishment they're running after this night. When it came time to check out, I informed the new lady at the desk some % of the problems I encountered and she was sorry to hear that. Yeah, I was sorry too. Sorry for ever thinking about staying at the Holiday Inn Express Seatac, that is. The only good news is that I'll never make that mistake again.
Reviewed by Feb 25, 2011
Holiday Inn Express & Suites Seattle Sea-Tac Airport
324 reviews