Worst Hotel Stay Ever A review of BEST WESTERN PLUS The Normandy Inn & Suites

Upon arrival I had a sinking feeling that I had made a mistake. The entrance of the street was dark and you had to look very hard to find any sort of sign. It looked nothing like the bright picture of the entrance on the website.

When we walked into our rooms, I immediately went to turn on the AC. Nothing happened. I waited a fwe minutes, and still nothing happened. I called the front desk to let them know the AC was not working and I was told to "open a window". I inquired about another room, and the clerk's response was "Did you mess the room up? Can we re-selll it?" After that brilliant remark, the AC kicked in. It only lasted for about 5 minutes and that was it for the rest of our stay.

The toilet also did not work and the room was not clean. I would also comment that it is not a hotel in which you feel very safe.

Now, I understand and travel enough to know that a Best Western is no Ritz, but the room and the service were completely unacceptable.

If this is the 11th most popular place to stay in Minneapolis, than beware of #12 and beyond!

Reviewed by
BEST WESTERN PLUS The Normandy Inn & Suites
580 reviews