Worst hotel stay ever A review of Horizon Casino Resort- Lake Tahoe
The maid service and customer service at this hotel is by far the worst I have ever seen. First night the bed was broken, which I fixed myself without complaining, and then when I climed into bed I found cheetos in my sheets. I called the front desk and was treated rudely. When they finally sent someone up to the room they tried to hand me clean sheets to put on the bed. The next day I came back to my room to find the door left ajar by the maid service, the floor was not vacuumed and they had not replaced the toilet paper. When we called the front desk to complian they were rude and when we finally were able to reach a mannager all they could offer was 2 free passes to the buffett. I would never stay at this facility again and would worn anyone thinking of staying here to not do so the other three casinons nearby seemed much nicer. I am going to contact the travel agency who booked my trip and ask them to take this facility out of their options.