Worst Hotel Experience EVER! A review of Hotel ZaZa Houston

Be careful of this so called swanky hotel.. It was apparent to me after visiting Hotel Zaza Houston that they are not what they claim to be. They charged my credit card $3,450.00 in room damages because they said I dirtied their couch with a glass of water. They charged me $1900 in cleaning fees for a few towels and some bed linens and the worst part is they don't respond to any of my calls or emails. It was the worst experience ever including this. We purchased a Splendido Suite which was not ready by our 3:00PM check in so they made us wait in the lounge for 2 hours with no free drinks. Once we arrived at our room, we come to find out that our mini bar is completely empty. No one ever came up in 2 days to refill the mini bar from the last person who stayed.

Service was horrific. Our bathroom over looked another condominium building and the shower had a huge window where everyone can see into the shower from the opposing building. When we asked for a room change, they stated there were no rooms available. Come to find out when I asked the service technician to fix our air conditioner that the hotel is only half full. They lie, and play games and we will never go back to this hotel ever.

Reviewed by
Hotel ZaZa Houston
893 reviews