Wonderful Staff! Amazing Spa Services! A review of Meadowmere Resort
I was really impressed by the staff here. They were all very helpful - from the associate who warmed up our left overs in the microwave to the associate who suggested a great place to get some late night eats! I work as a Manager for a luxury hotel in Boston, so I have a little insight into this. We had a few problems during our stay, but each was handled professionally and with courtesy. Our jacuzzi was making a load scream, engineering was immediately sent up, thanked us for reporting the problem (very important!!!) and attempted to fix it. Although he was not able to fix the problem, the front desk offered us the use of the room across the hall. We were able to use that on the morning after we discovered the jacuzzi could not be fixed, but (BIG PROBLEM HERE) the room was occupied when we came back later that night even though the front desk associate had told us we could use it for the extent of our stay. Luckily, we heard the TV going on inside, so we did not attempt to enter, but that could have been very uncomfortable. Being in the hospitality industry, I understand that mistakes can happen and as it was late I decided not to make (too much of) a fuss. *A word of advice, don't get upset with an associate - while the may be able to help you out of a situation, they don't get paid enough to be berated by guests - that's what Managers are paid for...and trust me, we earn our keep. Anyway...on with the story...Management did discount us for the inconvenience. It really was not as big of a deal as it could have been, because the Meadowmere has a gorgeous roman spa. Speaking of spa services - the services provided at the Meadowmere are second to none. The staff was informative, articulate, helpful, SKILLED, and professional. Even the Massage rooms were well thought out, creating a peaceful and relaxing environment. I would definitely recommend this hotel. The price is more than reasonable for the service and amenities that the Meadowmere offers.