Won't stay here again A review of Baymont Inn and Suites Tampa near Busch Gardens/USF
Our family was planning a week vacation in Florida to visit family. We had also planned some activities as well in the area. We had broken down the choices of hotels to 3 after much research on the net and what they had to offer. We picked the Best Western Suites because of there advertised "Hot Country Buffet All you can Eat" breakfast every morning FREE. When we arrived we were told that they did not offer this anymore. What they did offer was one of the smallest Continental breakfasts we have seen in many years of staying at hotels. It consisted of small doughnuts (plain and cinnamon), 3 types of cold cereal, fruit, coffee, and juices. They did offer an "upgrade" option for $2.99 each which included scrambled eggs and hash browns or biscuits and gravy or grits (1 side not all, and NOT all you can eat). We asked to speak to the manager and she seemed concerned and aware of our situation since many other guests have mentioned this change. She said it was due to the change of new owners. She said the new owner change was a couple months ago, but the website still advertised the breakfast buffet the day before we left (I was on there webpage) She said that the hotel would put a credit on our bill when we left. When we were checking out we asked about this credit since our bill was prepaid through Expedia. They said that Expedia would send us 30 or 40 dollars. Everything else at the hotel was acceptable for us, but we feel that because of the loss of the advertised breakfast it cost us a little over $100.00 additional in the course of a week, and the HOT upgrade breakfast they offered was not an option (we tried the first morning and it was not worth it even for $2.99.) My advice is to call the hotel and ask before you confirm your reservations. UPDATE: As of 9/1/2004 we have not received a credit on our credit card statement or any type of reimbursement from Best Western or Expedia. Expedia emailed me and explained that this Best Western Hotel was never in touch with them. Expedia was sorry for the problem that we had, but explained that they are not responsible for these situations. I do not appreciate being lied to and deceived by the management of the hotel.
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