Won't gp Back A review of DiamondJacks Casino and Resort

My wife and I generally make several trips to La. and or to Vegas every year. In the past Isle of Capri HAD been adequate. Attempted to make reservations for birthday (generally we receive comp rooms). No room at the casino. However use our (ISEL OF CAPRI) motel and free shuttle ... only $59.95+. Checked in ... dropped off bags ... shuutle to casion somewhat slow and very dirty. Gambled ... talked to others at tables ... they had just requested and received a room for the night ... queried desk ... no rooms available ...had a nice dinner at the casino resturant. Returned to room : 1) Smelled terrible 2) Paint peeling on walls 3) Carpet loose from floor and moldy 4) Noxious smell coming from heater / ac. 5) Shower/tub enamel was gouged and chipped 6) remainder of bath was ... HELP Notified front desk ... was told that they "have never been in a room and don't know what they are supposed to look / smell like. Asked for alternate room ... 15 minutes ... found room. Now apx 11 PM Arrived new room ... better ... still some smell, but NEW carpet. Bath could use paint, stain removal, tile replacement. 11:30 PM peson(s) in room next door arrive 5 - 6 people. VERY LOUD CONVERSATIONS. 12:30 ... called desk ... will send security to check ... 1:30 security arrives, notifies room occupants of complaint ... leaves. 2:00 AM called desk 3:00 AM called desk 4:00 Am gave up 8:00 AM checked out ... compalined ... answer ???? ... how about a comp room "next time".Not likely !!!!

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DiamondJacks Casino and Resort
287 reviews