Who needs NYC when you've got Cleveland?! A review of Wyndham Cleveland at Playhouse Square
Had a wonderful weekend mid January in Cleveland, of all places. We went specifically to see the Rock Hall, and ended up with a busy, fun, weekend in the theater district. This hotel is beautiful -- elegant lobby, bar and restaurant, but what made our stay memorable was the service!!! Every single experience with staff here was amazing. Check-in was friendly,efficient and quick, service in the dining room was friendly and above par, the bar was great, and even the nightwatchman was great... took me downstairs for a tour of the pool area when he saw I was dissapointed it had closed at 11pm. We requested a late check out, and when calling to the desk to inquire if that were possible.. the clerk asked ME what time WE needed to stay until.. rather than grudgingly giving us an extra hour as in some hotels. We were able to stay till 2:30, giving us time to enjoy the pool area before our flight. The pool is typical -- a good size, clean, and in a brightly lit lower area of the hotel, with a nice hot tub, a dry sauna (wonderful!), a couple of plants, and a few comfortable lounge chairs. A set of lockers, and bathrooms right there. Very nice and very relaxing. Only downside was that this is right next to the workout space, so there was occasional noise from the machines -- but a minor inconvenience. We liked the fact that it was a straight shot in the elevators from room to pool and gym.. you don't have to traipse through the lobby in workout gear or wet bathing suit. Our room was a King suite, which I assume we got for being new "wyndam by request members". HUGE room, HUGE. Nice sitting area with couch and second television. Standard hotel room -- a bit boring in decor.... several walls were not decorated at all.. and in such a huge room this can make it look a bit cold.. However, the amenities were great.. small fridge (a small fridge, to USE, not a mini-bar), coffee maker, a microwave, Golden Door spa bath amenities, and the bed and many pillows was almost as nice as the "heavenly beds" in the Westins. When becoming a By Request member (free online sign up- make sure you do this) you get "welcome gifts" upon arrival. I requested: Corona beer and cheese and crackers. Nice surprise when we checked in, there were two beers on ice, and a nice little package of cheese and crackers, plus a personalized welcome note awaiting us. We were 4 hours late due to flight delays, and still the welcome beers were cold. Nice, after a long day of flying! The bathroom was very standard.. not elegant, not brand-new, but perfectly adequate, with very nice fluffy towels, hairdryer,etc.... Could have been a bit cleaner, BUT, I think this is due to the nature of the older standard tiles, etc, and not actually 'dirty'... just slightly older looking. Again, this is very minor.
Dinner in Windsors was VERY good. Expensive, but, on a cold windy night it was nice to settle in to the hotel and have everything at your disposal.. nice bar, romantic dinner, and then relaxing in the hottub.
Location of the hotel is perfect.. We walked about 3 minutes to the State Theater and theater complex, to see Momix dance group. There was a PLETHORA of options as there are 4 theaters and 10,000 seats in that neighborhood -- these theaters are STUNNING --- just beatiful old restored theater district. We chose this area, since we thought it would be better to walk to our nighttime theater options, and take a cab to the Rock Hall since that was during the day. Rock Hall is a bit far away for walking, but was a $3.40 cab ride - not including tip. Cabs wait by the hotel often, and on one occasion the desk called for us and one arrived within 5 minutes. Also a 4 dollar cab ride to the "Warehouse" District which is the bar/restaurant/ shopping area of Cleveland. We attended the House of Blues Gospel Brunch Sunday morning, also a 4 dollar cab ride in blowing snow. On a nicer day it would be a good walk. There was a sign that the hotel offered a business shuttle to some corporate park, or business area on a regular basis. We were there for a weekend getaway and did not use that, but, seemed convenient for business travelers.
The hotel had a large wedding the Sat. night we were there, and other than some patrons in the bar after the wedding Sat, we would never have known they were there as we still had excellent service.
We received an amazing rate of $84 per night on the Wyndham 'web fares' program (pay upfront, no refunds). Otherwise, I think we would have received a rate of $99. The standard fare of hotel movies -- expensive at $11 for most, and in room "tv intenet" with a small keyboard, and easy instructions. This was about $12 for 24 hours of use) Overall, this was a very nice hotel, with all that you could ask for, and WELL worth every penny -- inexpensive as it was it would be worth more.
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