What happened to customer service? A review of BEST WESTERN PLUS Shore Cliff Lodge

My mom was taking my Dad to Pismo Beach for a special weekend. I thought it would be nice to call ahead to the Shore Cliff and have a nice bottle of wine delivered to their room upon arrival.

I called the number to the hotel and Scott answered. I said, "Hi Scott, my parents are checking into your hotel tonight and I was wondering if I could arrange for a bottle of wine to be sent to their room"? Silence. Scott finally said, "You will have to talk to the restaurant, let me connect you" and he was gone. I was then promptly disconnected. I called back, "Hi Scott, I was just talking to you about the wine and you were transferring me to the restaurant, I must have been disconnected". Scott replied in an irritated voice, "I can't transfer you, you have to hang up and call the restaurant directly, here's the number". "Thank you, Scott", I said as he mumbled "Uh huh" and was gone again

I then called the restaurant and said, "My parents are checking into your hotel tonight and I was wondering if I could arrange for a bottle of wine to be sent to their room"? Silence. Finally, the woman said, "You will have to arrange that through the hotel". I said, "I just spoke with the hotel and they said to call the restaurant". She said, "Well, you will have to come into the restaurant and arrange this". I said, "I live 200 miles away". Silence. She finally said, "Hold on" and again, I was disconnected.

I'm sure much to everyone's relief, I didn't call back and they did not have to be burdened with what was obviously a special request. If you decide to stay there, please don't ask for anything special.

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BEST WESTERN PLUS Shore Cliff Lodge
784 reviews