What a disppointment... A review of Samoset Resort On The Ocean

I received my hotel confirmation in the mail and my last name was misspelled so I called the hotel to have it corrected. This was clearly not done as when we arrived to the hotel and used my last name, I was told that we had no reservation and we must have made a mistake. I asked if the reservation could have been misspelled and I was told 'no' and I should go out into the pouring rain to retrieve my confirmation.

I did so and our reservation miraculously appeared with another spelling (the one I thought I had corrected). When making my reservation, I had two very specific requests: 1. I did not want to be on the ground floor; 2. I did not want a smoking room. I even paid the upgrade for the "ocean view." Before even retrieving my keys, I confirmed that my requests had been met and I was told that I was both on the ground floor and in a smoking room. When I insisted that I needed to at least be moved out of the smoking room, a very rude manager interrupted and told me that had I made my requests with my reservation, they would have been taken care of. I did! Our problems continued from there...unimpressive and poorly furnished accommodations that had clearly not been thoroughly cleaned or checked for maintenance deficiencies, outdated restaurant with poor food quality, cold and rude staff, etc, etc. We ended up leaving early and I would never go back.

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Samoset Resort On The Ocean
614 reviews