Weekend in Brussels A review of Crowne Plaza Hotel Brussels - Le Palace
The hotel is conveniently located about a mile north of the centre of Brussels, about a 20 minute walk from the Grand Place and just a quarter of a mile from the Gard du Nord. The rear entrance of the hotel is only 50 yards from the nearest entrance to the metro/tram system and so if you don't want to walk it is easy to get to the centre and the metro is cheap. The hotel has a grand entrance, and the room was good.
However, the service did not match the hotel's 5* status. There were a number of niggles. The safe in our room did not work, but despite reporting this on the first night (of four), this had still not been fixed when we left. The complimentary tea, coffee, and bottles of water were only replenished on some days and not others. On the last day of our stay, the room key ceased to work. On speaking to reception the key was reactivated by a surly receptionist with a grunt and no apology.
These things may be forgiven in a 2* hotel, but not a 5*. We did enjoy the bar and found the bar staff friendly.