We'll stay again A review of Onyx Hotel - a Kimpton Hotel
Stayed here while our son was at the hospital (the hotel is an easy walk from Mass General Hospital). Although the room was small and a little claustrophobic (next time we will try asking for an exterior room), the staff was lovely, the room was spotless, and the bed was extremely comfortable. Our only complaint was with the telephones. We slept comfortably knowing our son had the hotel phone number, only to discover that our son had been trying to reach us for hours on end from the hospital but kept getting a busy signal and that even those at the Kimpton Hotel Group's main 800 number had been unable to get through to the Onyx for him. When we shared our concern with the front desk the next morning, another guest had just complained as well. The hotel had been open less than a month. We received a follow-up email from the hotel's manager, assuring us that they are going to install more phone lines. Our son will need more surgery soon. We have decided to stay there again, but will keep our cell phone with us to be certain we can be reached.