Way overrated A review of Ritz-Carlton, Kapalua

We stayed at this property after reading great reviews in various travel periodicals. We were hugely disappointed withour stay at the Ritz. To begin with the furnishings were overdone for a tropical setting. We did not like the heavy English fabrics and furniture. The hotel sits too far from the beach and the restaurant where breakfast is served is even farther away than the rooms. Carpets in the rooms, hallways and restaurant were dirty. Things smelled musty and damp. Service at the restaurant at breakfast was unprofessional. The health center was not well ventilated, staff not helpful and equipment broken. (all this for an extra charge). Overall we found the hotel staff to be only moderately helpful. The tennis facilities do not really belong to the hotel and were not availble for use during our stay. The pool was ok but there is no excuse for having to pay extra for a chair with a tent. All in all not good value/ We'd much prefer spending a little more at the Four Seasons -Wailea. You may pay more upfront, but you do not get nickled and dimed... our experience at the Ritz was not up to the standards of a five or four star property. We will not return.

Reviewed by
Ritz-Carlton, Kapalua
1855 reviews