Very poor survice A review of The Boxer Boston

Stayed at the Bulfinch for 3 days, and had several problems. Spoke with hotel staff, who stated parking rate was $10/day..arrived to hear it was $25/day. Was advised restaurant would be in operation upon arrival date-it was not....told gym was operable....it was not...informed there was a continental breakfast included (and informed of contents of such)...arrived at hotel to find out that was not the case. Newspaper for tourist information was to be delivered to the door each morning, it was not (stated in print, in the room that was the case), cleaning service was not done 2/3 days we were there and had to call down to front desk for towels and toilet paper several times. On last day of departure, service desk gave directions and stapled, ended up lost for 3h at approx 13h driving mark as pages had not been placed in correct order, got caught in storm due to timing of being lost and had to stay at another hotel for safety purposes.

Spoke with supervisor once who initially stated "all I can offer you is an appology" and after further pushing, gave a small credit amount. Once home, I called hotel to display dis-satisfaction with overall stay, including last issue, staff were very rude and un-sympathetic to situation, advising me their staff know what they;re doing and would never advise such things as stated above.

Room are way too small! I have stayed at many hotels, for many years and have never complained, this place is not worth the money for small rooms, poor service and managers who cannot take responsibility for their staff. Stay somewhere else, you'll have a much more pleasant trip

I find it hard for the hotel staff to take responsibility for printing map quest directions as a courtesy for the guest, stapled them (pages are numbered) and the guest to hold the hotel responsible for getting lost.

After speaking to the guest again I could only apologize once again for the items that did not meet their expectations while they were here and was under the assumption we had come to a fair agreement.

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The Boxer Boston
207 reviews