Very pleased with Westin A review of Westin Galleria Houston Hotel

Actually, I would rate the hotel somewhere between "above average" (4 star) and "excellent" (5 star). I'm basically writing this review because I'm dismayed by some previous reviews.

The downside first. As a Starwood Preferred guest, and staying in a Westin in particular, one has every right to have high expectations. Four things strike me as NOT up to a normal Westin standard: 1. too few personnel at the check-in desk; 2. not a terribly pleasant lobby that encourages socializing with friends; 3. uneven room service; 4. no gym facility in the hotel (you have to go to a mall and pay).

Now the upside. Having the Westin attached to the Galleria is a ++. This provides for great shopping, attractive walking, and a quite decent food court with considerable variety.

Our room was immaculate--spacious, clean, light, completely upgraded.

Our room was cleaned by the time we finished breakfast. Very convenient.

We were at the Westin for a 3-day conference and the conference facilities were first-rate. In truth, this Westin served the best conference dinner I've ever eaten--this to several hundred scientists, physicians, and engineers.

Since we had an infant grandchild with us, the Westin provided everything we asked for and did so graciously and with great competence.

We would return to this hotel without hesitation. RWU

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Westin Galleria Houston Hotel
545 reviews