Very Dissatisfied A review of Sheraton Oceanfront Hotel

I found this hotel to be very disappointing, particularly from a housekeeping standpoint. The first two rooms we were checked into were occupied. When we finally did get a room, we found many minor issues, such as the sink backing up througout the day, leaving a disgusting black residue, the Pay Per View did not work, no laundry bag for bathing suits and no bath mat. The hallways were badly littered and there were several trays of dirty dishes there for hours. We heard others complaining about similar issues and not having their room made up until late in the day. The pool area was filthy with trash and discarded cigarette butts and very seldom ever had towels, despite a sign telling you not to bring room towels into the pool area. On my second day there, I had to skim the pool myself at 11 am to get hundreds of dead bugs out of the shallow area so my daughter could swim. Staff members walked by and observed me doing this, but never offered any assistance. On two occassions I ordered Mai Tai cocktails, but neither bartender knew how to make them, even though this is an oceanfront hotel portraying itself as a resort. And the list goes on.

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Sheraton Oceanfront Hotel
607 reviews