Very Disappointing! A review of Mystic Dunes Resort & Golf Club
Unbelieveably disappointing!!!! Extremely generic, our view was of a swamp from our balcony. The picture of this resort online is not even an accurate one. The pools are extremely small and I do mean extremely small!! They were also so far away from our villa that we had to drive there each time that we wanted to go swimming. They do have staff that drive around on golf carts to pick customers up to visit different areas of resort, but who wants to wait around in the heat for them to come pick you up. And according to their information packet given to you upon arrival the shuttles only run from 8:00 AM to 4:00 PM and pick up in designated areas every 45 minutes to an hour. We were in a newly constructed 2 bedroom villa, but you would never have known it. The mirrored closet door kept coming off its track, the second bedrooms door knob was broke and the light fixture in the shower literally fell from the ceiling and broke in the shower stall, thank God no one was in the shower at the time. The walls were paper thin so we were kept awake a few nights due to noise from other guests. There was never enough parking for guests, when we complained about it staff told us to go ahead and park in the handicap section or illegally along side of a curbs. We stayed for 11 nights and we were not told about any of the complimentary services until we had been there already 9 days. The complimentary services consisted of a two liter bottle of pop upon check in, free continental breakfast, free miniature golf, basketball and ping pong. They do have organized childrens activities but once again no one told us about them until we had already been there 9 days. Their playground consists of one wooden swing set. They have two areas that have swimming pools, each one has two small pools and a small childrens area. The pool is only 5 feet deep. Their sales staff do not handle rejection very well. I spoke with three other families that all said that the staff were very rude to them when they said no to buying into their timeshare. They were very rude to us also, the time share seminar was only supposed to last 90 minutes. We were there for around three hours because they would not accept the answer no. The seminar was very high pressure! I could go on and on with my complaints about this facility but instead of this being a review it would be a book. Needless to say, I would not ever stay here again and I could not in all honesty ever recommend this resort to anyone, even to my worst enemies.