Very Disappointed A review of Lake Lawn Resort
Lake Lawn Resort was very disappointing. It is definitely not the same place that it used to be. My husband and I spent the night there June 2003. Lake Lawn has a 2 night minimum. That didn't help us because we were going up there for a wedding. We only needed to spend 1 night there. Finally a week before the wedding, special internet rates were available for $109 a night. My husband booked the room over the internet. He told some of the other wedding guests. Some people decided to call and make reservations. They were quoted a higher price and were told they could not get the $109 rate. They had to get it through the internet only. Red flag! Most places would be more than happy to get your business and satisfy the customer.
So we drove up to Lake Lawn earlier than the 4:00 p.m. check-in time and was told the room was not ready yet.(It was 1:00 p.m.) So we came back at 3:30 p.m. We were told again the room wasn't ready. After 10-15 minutes of begging we managed to get a room so we could get ready for the 4:30 wedding. (Let's just say 99.9% of hotels have rooms ready before check-in...this place supposedly didn't. ) Room was disappointing. The wood panels have seen their wear. The curtains were half hanging over the sliding doors. The sheets were dirty. The locks had been replaced with newer key card locks, yet they still managed to leave the old non-functioning deadbolts in. Not enough light, dark and dreary. The next day I checked the bill on the t.v. menu and got another surprise! A $95.00 charge to our account from the hotel restaurant that we never ate at! My husband had to go to the front desk to clear that matter up. He got the impression that this happens often.
The front desk employees were very young and immature, most likely high school kids.They eventually took the charge off the account. We could not get out of there fast enough. It was a very disappointing weekend.
Customer service is definitely not their priority nor is keeping the resort up to date. As my husband was leaving the front desk he overheard another customer say, "This place isn't what it used to be." We totally agree. Avoid at all costs!!!