Very Disappointed A review of English Inn

In February I booked three days stay at the Olde England Inn (now renamed English Inn & Resort) for the end of March 2003. My wife and I had stayed there in 1985, and we wanted to treat ourselves and our 2 pre-teen kids to a wonderful Tudor-themed room with antique canopy beds, similar to what we had enjoyed years before. Alas, it was not to be -- the new owners had auctioned off all of the antique furniture, including the contents of the replica Anne Hathaway's Cottage, just the week before we arrived. What appears to be hastily-purchased used hotel furniture and bedding has replaced the beautiful antiques. Our bed was very hard, and so were the foam pillows. The bedspread was torn. There was no place to hang or put away our clothes (the armoirs are gone too!) so we had to live out of our suitcases. The grounds were undergoing extensive landscaping, so we were also treated to the sounds of earthmoving equipment and power tools. The hotel restaurant was not operating, but continental breakfast was offered. Needless to say, we didn't get quite the experience we either expected or paid for. Incidentally, the hotel charged 100% of the cost of our stay, at the full rate, to my credit card when I booked, and they weren't willing to refund any money on account of the obvious lower value we received. I'm very disappointed, not just because of what we experienced, but also because the new owners don't seem to have a clue about the value of something that's unique. If it's no different than what you can get somewhere else, then you're only competing on price and I could get a much better room elsewhere in Victoria for what I paid.

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English Inn
191 reviews