Very Disappointed, wish we had stayed elsewhere A review of Bedford Regency

My husband and I chose the Bedford based on location and value. While the location was excellent, we felt the hotel was way overpriced. Additionally, on the way to Victoria, we came across a brochure advertising a much lower room rate. When we inquired about the rate, the hotel did not honor that rate, in fact, they did not work with us at all even though the rate we paid was twice as much as the rate quoted on the brochure. Our next complaint was about the all night party that occured on the floor directly below our room. When attempting to contact the front desk, we were never able to reach the night person. After several hours of being unable to sleep due to slamming doors, loud music, loud conversations, etc, my husband finally went down to the front desk and located the night person who finally shut the party down. The next morning, we attempted to speak to a manager and was told he lived in Vancouver and was unavailable. Our complaint about the noise went unanswered. Any quality hotel we stay at, we expect a certain amount of quiet and peace during our stay. We did not have either. I would recommend staying elsewhere.

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Bedford Regency
122 reviews