Unreasonable Canellation Policy A review of Hamilton Inn Select - Beachfront
We had reservations to stay at the Hamilton Inn Select in Mackinaw City for the weekend of July 11-13, 2003. Unfortunately, we had a death in our family on Tuesday evening, July 8th. Upon learning of the death, I immediately called the Hamilton Inn that evening to cancel our reservations but was told I had missed their cancellation "cut-off" time of noon on July 8th for the Friday night reservation and that our credit card would be charged unless the room was rented to another person. I was advised to call back on Wednesday, July 9th to speak with a manager who could over-ride the computer system and would probably understand our situation and make the cancellation. When we called back and spoke to the manager he basically said that there was no way to cancel unless the room was rented to someone else. As you can guess, he charged our credit card that Wednesday night for the Friday night "uncancellable" reservation. That place is a disgrace to the hotel operators in the Mackinaw City area!!