Unpleasant stay, nasty staff A review of Hyatt Morristown

We had a less than pleasant experience at this hotel. The health club and pool were not open and the room was not up to our standards of cleanliness. Even though the room was prepaid through Priceline we decided to leave early. When we notified the desk clerk we were told that they would charge us an additional night's room for leaving early!

I carefully explained that we were forfeiting a night's stay and we should not be penalized for that and he said the hotel's policy was firm on anyone leaving early. Rather than pay an additional night I agreed to stay until the date we had intended to check out, but the desk clerk said (even though we were still in the room) he had already applied the early departure penalty and we would be charged the penalty no matter what we did.

The manager was no help at first and only finally relented when I indicated that the room was filthy and one of our kids was sick.

Reviewed by
Hyatt Morristown
366 reviews