Unhelpful staff A review of Hilton Brussels City

On the last night of the visit (new years eve) my boyfriend was pick pocketed and assaulted. We asked the staff to contact the police, which they did after much persuading. The police were terrible and told us they could not come around till the next morning. The member of staff Mark 22 (he would not give his surname) told me that "different country different rules" when I questioned him he said that not to expect anything and that this is "normal" so not to bother. I feel that the staff could be more sympathetic to the problem and try to help. I expected a certain level of service from this hotel but did not receive, considering we had paid for this experienced, to stay at the Hilton. The Hilton has a reputation for being superb. We wanted to bring this to your attention

Your sincerely

Miss Poppy Carter

Mr Kris Ashcroft

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Hilton Brussels City
1243 reviews