Tries but doesn't succeed A review of Sheraton Dallas Hotel by the Galleria

We are a family of four and stayed for a weekend. Great location! The hotel lobby is clean and the staff is very welcoming although they did not really have information about area restaurants or attractions. But that's okay -- some hotels have it and some don't. What was more of a concern was the tiny rooms, noise, and dirty pool. We had a room with two double beds -- the usual way we travel as a family. The beds seemed smaller than normal and were uncomfortable because of the strange sheet arrangement. The windows are not built to block out the noise of the freeways -- although the view was nice -- and the walls themselves, as another reviewer mentioned, seemed porous: we could hear a crying baby very clearly.

Bathrooms are also small although nice enough otherwise. Great towels. The pool was unpleasant, though. Smoking is allowed in the indoor as well as the outdoor space -- which surprised us. So if someone is smoking inside, the entire enclosed pool area fills with smoke. Yuck. Of course it's no big deal if someone is smoking outside, but the double threat was annoying. The jacuzzi wasn't working properly and the area was strewn with candy wrappers. The water itself was dirty and filled with gravel and rocks. I think that was probably an anomaly -- a day camp was spending the night there with some rowdy kids -- but still the atmosphere was not what we expected.

So -- it was not horrible but defintely not as nice as I expected. I think we'll look for another hotel for our next Dallas sojourn.

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Sheraton Dallas Hotel by the Galleria
403 reviews