Treated rudely by the front desk and management A review of DoubleTree Suites by Hilton Santa Monica

We stayed in the Doubletree for 3 evenings. The hotel itself and the room were quite nice and room service was just okay. However, upon arrival we discovered a small bag of marijuana in a folded "clean" towel on the counter. Then upon our departure we noticed we had been erroneously charged twice for using the in-room video game. When my husband went to politely dispute the bill, he was treated rudely by the front desk. Mind you, my husband, myself and our two small boys ages 4 and 2 were sleeping at 1:19 in the morning when the supposed gaming had taken place. I immediately called management to tell her of the incident and was treated with a "so what do you want?" attitude. I was scolded for not telling her about the "weed", because now there was nothing she could do about it. I told her we were not looking for compensation but that she would need to check her billing system for errors (because it obviously had some) and speak with her staff person at the front desk. Our compensation comes in the form of never returning to the hotel and advising others to check their invoices carefully.

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DoubleTree Suites by Hilton Santa Monica
1168 reviews