This is the pitzz! A review of Hyatt Regency Bethesda
I stayed here because our conference was held here and the nearby hotels didn't sound much better. The room was not cleaned at all one day. When I complained, it was the "we'll look into it and get back to you" response. There weren't enough towels,, the coffee-tea maker was in the bathroom, the heating control was slow to respond, walls were thin and lighting extremely poor in the room. Outside, the cafe was a joke -- no trays, so you had to have five hands to take your breakfast to the table, consisting of a paper cup coffee from a flask and one from a small range of pastries. No fresh orange juice, and only concentrate grapefruit.
I was lucky -- I was there for work, so I will be reimbursed. I felt sorry though for those who were there to enjoy memorial weekend, and paid extortionate rates for a very poor standard of room and service.