This is not a five star but a nice hotel with good location. A review of Krystal Grand Reforma Uno Mexico City
We stayed at the Gran Melia from 12/19/04 to 12/28/04. It was our honeymoon. The Gran Melia has some strong points the first is GREAT customer service. The staff was always very courteous, they greeted us each and every time we came/left the hotel. They always responded to all complaints and were very interested in making our stay successful. Secondly, the spa is wonderful!! The Gran Melia has the best gym I have ever seen in a hotel it has cardio equipment as well as weight training and circuit training equipment. They also have a beautiful grecian themed pool and nice sitting rooms. At the spa I (the wife) got a pedicure and massage. They were reasonably priced and the quality was above average. Third, the location is very central. The Gran Melia is walking distance about a 1/2 mile to the Alameda Central which is near the Diego Rivera Museum, the Palacio Bellas Artes and about 2 miles from the Zocalo with the NAtional Palace and the Metropolitan Cathedral. We had a couple of complaints though. First the rooms were a little small and felt cramped at times. On one occassion we ordered room service and there was a small slug on my husband's tomatoes. So - do not order room service there or eat in the cafe miro. The staff immediately returned our money and gave us free champagne but I still wouldn't eat there again. On another occasion there was a very loud hammering sound near our room and I called down to ask for someone to investigate it and recieved no response and no cessation of the noise. The next day it was gone though. Finally the concierge was not very knowledgeable - though they were nice.
On a couple of occassions we asked advice - such as a good restaurant nearby and they were unable to provide any names. This is strange since we immediately found many within walking distance. That is about it in terms of our stay - two more suggestions on the 9th floor there is a lounge (use your key to access) next to the spa with free sweet rolls and juice all day long - so you don't have to buy room service or breakfast. Hire a car for one day (180 pesos/hr) from the hotel to take you to Xochilmilco and the Dolores Patino Museum. And finally walk to the alameda, and the Zocalo. There are alot of fun shops and restaurants along the way - it is a good way to really get to know the city and its culture. We had no problems with crime at all.