This is a Best Western?? A review of Clock Tower Resort

We stayed the first night on a Thursday, we arrived tired and just wanted to check in and hit the outdoor pool. Everything seemed to be OK, room was small but fine. The outdoor pool was very refreshing and clean.

The restaurant, Grannys, leaves alot to be desired, advise - eat somewhere else!

We left on Friday to continue our trip, on the way home on Monday we decided to stay again at the Clock Tower and enjoy the pool one more day.

First room we get is on the second floor, asked several staff members in the hall where the elevator was, they either didn't understand or didn't care to answer, finally after asking about 3 people we got an answer. Get to the room, go to use the bathroom, toilet seat is up (usually means not clean) have to go, use it anyway, look around the bathroom to see hair and other things on floor. Call front desk, moved to new room.

New room seemed OK, went about our day, came back to shower, didn't see hair on shower wall until it was getting wet (grossed out), toilet backed up twice. Manager was always in a meeting or not on property.

Finally about 11PM we get phone call, we will move you to another room!! We were sleeping and not about to get up to move again.

In morning went to check out as quickly as possible, told manager was again in meeting couldn't be disturbed. Front desk was rude told us it was a rare occurance to have a room like this (they forgot it was our second room this stay both unclean). We were given a whole 25% discount for our troubles.

My advise to Best Western, re train your housekeeping staff - bathrooms sould be cleaned every day and update your plumbing.

This could be a very nice property, in our opinion it is not up to Best Western standards and we will not be back.

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Clock Tower Resort
182 reviews