Think twice if wanting to be treated nice A review of Hyatt Arlington

Upon arrival I had tried to take care of as many points of this trip as possible, ie wanted to pre-pay, was told they don't take credit cards over the phone for payment but if I choose I could may a photo copy of my card along with drivers lisc. & fax it stating exactly what I wanted to do as for they will only follow my directions if noted on paper, well needless to say they did none of the above the room was still charged to a cc that had no balance on and wanted to keep that way in fact they charged me an extra day! after a long ride and wanting to settle in as quickly as possible due to the fact that it was a quick getaway for my husband and another couple from our daily routine. Well I remained at the front counter apx. 1/2 hour while they switched me from person to person which finially led to me stating since they could not help me telling me their contacts were gone for the weekend that I would have to clear this up with my credit card company! I then had proceeded to my room which was reserved 6 months in advance with the request that we be as close as possible to my guests that we traveled with, well they were placed at the totally other end of the building. The following morning we went up for breakfast and had the buffet in which most of the help was standing around laughing not thinking that maybe they should fill the buffet since they were out of bacon, eggs, muffins, bagels ect. then we had to deal with the looks of how dare you make us break up our talk session, oh yes I forgot to mention that our room due to the fact that it was an end room had a bathroom the size of a kitchen cabinet. The lobby bar seemed to close excetionally early leaving nowhere to go for a casual drink to wind down prior to heading up for bed. I do have to mention though there was one possitive point to our stay was the gentlemen whom answered the guest services line which in tern ran me up shampoo and conditioner within minutes, hats off to him....

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Hyatt Arlington
917 reviews