They gave our reserved till midnight room away!!! A review of Crowne Plaza Hotel Secaucus - Meadowlands

Dec 4, 2004 my husband and I arrived in New York for our very first time. I looked for hours to find the best hotel, "I thought", and made reservations a month pior. We called at 10:30am to see if we could check in and were told NOT TO WORRY, THEY HAVE OUR RESERVATION AND CREDIT CARD AND WILL NOT GIVE OUR ROOM AWAY. I told them 3 times we will be there between 10pm to midnight and asked if we needed to drop our bags by. Every time I would worry they lady reassured me our room was safe. We arrived at 10:45pm to find out THEY HAD NO ROOM FOR US. There were 4 ladies in front of me who did drop their bags off. They were reassured the room was still being cleaned and their bags would be put there when done. So there we are, 5 women exhausted from New York with no room. Management called a hotel down the street that was not comparable as far as looks and amenities, but their staff was great! I found out from management Crown Plaza was sending 7 more rooms to this hotel down the street!! BAD, VERY BAD CROWN PLAZA!! What has happened to CUSTOMER SERVICE!!!

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Crowne Plaza Hotel Secaucus - Meadowlands
119 reviews