There is something wrong with the sevice A review of Hotel du Pont
The hotel is physically beautiful, particularly if you receive a deluxe room that includes a sitting area (it is the same price as a normal room). The normal rooms are nice, but unremarkable. The ballroom is spectacular.
With that said, there is something wrong with the service in the hotel. Room service orders are often incomplete or incorrect. Dry cleaning doesn't come back on time. A request for a non-smoking room results in a smoke filled (but still beautiful) room. The bathroom is missing shampoo. A bag left at the front desk goes missing, only to reappear the next morning, etc. I really cannot understand it since the staff are pleasant and the hotel is immaculate. There is just no attention to detail whatsoever.
The sheraton suites is not as nice physically, but has much better service.
If you do stay at the Dupont, make sure that you get a deluxe, outside room. The inside rooms look into an air shaft. The worst are 321 and 421 since the windows are blocked by the hotel's loud heating equipment that runs all night.