The worst customer service ever! A review of Sturbridge Host Hotel & Conference Center

We had booked 2 nights in the Sturbridge Host in October 2004 only to be informed when we arrived that there were no rooms available. The reason they gave us was that a party had stayed the night before and wanted to stay a further night and they were in our room. According to the aggressive manager under state law they cannot make anyone leave the room at any time!! t was all a load of rubbish they had overbooked but wouldnt come clean about theyr mistake. There were several other couples who were also told the same story, they gave us an alternative for the night which was the Coach Inn further down the road, it was disgusting, filthy, cold and smelly,I slept on top of the bed in my clothes. We arrived next morning to the Sturbridge host and was this time given a room, at no time did we get an apology from the management. The Hotel's customer service is the pits and the Hotel isnot much better, it is ready for refurbishment, it is tired and not very clean the towels are thread bare, I would not recomment this hotel to anyone.

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Sturbridge Host Hotel & Conference Center
449 reviews