The staff makes the difference A review of Hotel Globales Costa Tropical
By Stephen of Manchester, UK.
My wife and I have read fellow members' reviews prior to making our booking. We stayed in the hotel on a self-catering basis in the bungalows part of the complex. My observations are as follows:
The British Airtour group has the management control of the hotel (Hoteles Globales); hence many British holidaymakers are sent there. It is probably equal to and not exceeding the realistic one star rating.
The reception staff was very friendly and efficient in the check-in process. The bungalow where we stayed was cleaned and the beds made up before our arrival. On the 1st floor, the bedroom has two single beds. It was spacious with simple furniture. A safe was installed though only available at a cost to the clients (insurance included). The bathroom/toilet could do with re-furbishing though everything was functional and clean. On the ground floor, the sitting room was spacious; a settee could be converted to a bed for two (not too big) children. A portable TV with access of Sky News channel and telephone were installed. The kitchenette has two rings stove, a microwave oven, electric toaster, kettle, cutlery and crockery for four persons. Hot water was supplied via an electric heater, efficient but with limited capacity, hence one would have to wait a short while after two showers for the water to heat up again. The hotel complex has a big swimming pool and a children pool, tennis/mini football courts, a table tennis table and small pool table. It also have a buffet/restaurant, a pizza place, a bar/entertainment room and a wet bar. Friendly staff manned an on-site shop selling most things any hotel guests might reasonably want. The goods were reasonably priced, comparable to the many 'cheap' Netto supermarkets in town.
The public areas were cleaned daily by team of 8-10 cleaners daily between 8.30-9.00 AM. I saw 3-4 maintenance men cleaned the pools regularly. Personally, I have never seen any un-hygienic practice by the cleaners and indeed, the public areas were maintained to a very high standard of cleanliness that all British hospitals could be proud if they achieve such a standard. The bungalow where we stayed were cleaned five times a weeks (except Sunday and Wednesday), towels and bed linen were changed three times a week. Whilst staying on a self-catering basis, my wife and I ate out everyday in various restaurants in town though we elected to pay to eat in the buffet/restaurant twice. The cooking was not first class, but the cost was also modest (11 Euro per head). The varieties of food at dinner were typically as follows: soup of the day, a full salad bar with variety of cold meat. Three choices of hot main course, additional hot vegetarian dish plus burger/chicken nugget for children. There were choices of sweets including varieties of fruits and ice cream. I certainly did not dislike the food offered and considered the standard quite good/compared favourably to hotels of same rating. The free hotel-town beach mini bus failed to turn up once in the ten times that we had used the service. Upon receipt of a report of failure, the receptionist indicated that hotel guests could receive a re-imbursement if reporting and submitting a receipt of the taxi used.
The hotel staff team merits a special mentioning. All were friendly and efficient. The entertainment staff-one young lady who worked tirelessly to provide a daily programme, involving willing hotel guests' participation in water polo, mini football, bingo etc. and etc. The receptionists were particular nice. During our stay, I experienced some problems with a British hired car firm that used local car supplier. Upon my request, one of the receptionists spoke to the car firm in Spanish twice on my behalf (the British firm used a local contractor that the staff only spoke Spanish and I had booked the hired car independently so the hotel did not even earned any commission from me). That level of customer service should be used in hotel management to demonstrate a fine example of added value and exceeding customers' expectation.
The location of the hotel meant getting to and from town involved short taxi rides of 3 Euro each way. My wife and I were glad to have a hired car. We managed to visit all the different and beautiful beaches some distance away, not practicable if we tried to use bus service.
Weather-wise, it was hot and sunny in late September. Unfortunately, in September, it was also the fly season. No amount of hard work the hotel staff or anybody could have prevented the flies becoming a nuisance to all the hotel guests.
In all, it is an average hotel made very good by its staff.