The room is not Westin quality A review of Westin Galleria Houston Hotel

Service upon arrival was excellent: the valet was efficient and the bellhops were quick to help. The lobby was clean and well appointed. So far so good.

On the way to the room, It appeared we switched hotels. The hall to the rooms had the character of a college dorm and the decor was well worn. The room was a large size and the furniture was "trendy", but everthing was very worn out. The carpet was stained and some of the furniture was stained and torn. As expected, the bed was very nice and comfortable. The bathroom was the worse. The toilet took about 20 seconds to flush and the bath was very shallow. The tile work was sloppy and there was a permanent boot print on the tile from a worker. The vent was also dusty and the shower was not the cleanest. The room was 3 diamond caliber at best and not worth the $200 price.

The service is good and the location very convenient, but the room needed a complete remodel. I cannot recommend it for the price.

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Westin Galleria Houston Hotel
548 reviews