The Reef Atlantis - no regard for customer service! A review of The Reef Atlantis

We have just arrived from a 6 night, 7 day trip at the Reef Atlantis.

Upon entering our room, our door was wide open and it appeared that someone had been napping prior to our arrival. Our minibar would not open so we called the engineer to fix this problem which someone promptly did. Ignoring our do not disturb sign, we received a call at 2:30 am waking us up that someone would be arriving to fix the minibar

which we told them was taken care of. From this day forward, nothing went right. Our room was only cleaned twice in the week we were there,

even after alerting the management. Our shower did not drain and after

being assured that it would be taken care of, never was attended to. Room service was late and would mess up orders. As much as we complained to the management, they would turn a deaf ear. My sister and brother-in-law spent a lot of money on their "suites" and received

even worse service and they were greeted with a disgusting clogged toilet upon check-in. All week every person we would talk to had nothing but complaints with management seeming to not care at all. I would NEVER recommend this place and left a very expensive vacation completely stressed out. This is not a review from a regular complainer, I would just like to save people their hard earned vacation days and dollars.

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The Reef Atlantis
836 reviews