Testimonial--exceptional service A review of Park Inn by Radisson Dallas-Love Field
I am writing a positive, short testimonial about my stay at this hotel. I was on business in Dallas for two nights. On my check-in date, I received a phone call and I found out that a close family member had passed away that day. Naturally, I was a wreck and felt hopeless being so far from my home in Cleveland. Later on that evening, I mentioned to my waiter at the bar the nature of my plight, and later, I found a modest, but touching gift basket waiting for me in my room from the staff. I was so surprised!
In a dark time for me, I saw strangers really come through...and it was absolutely touching. Nods to their manager and their devotion to customer service.
The waiter told me that the hotel is undergoing $5mil in renovations this next year. My room was comfortable and many of the complaints I saw in the past reviews have been remedied already: new carpeting, sheets, beds, wallpaper, furniture, etc.
Overall, I would come back just to even say thanks again.