the hotel was clean...but we booked a room that included breakfast,evening drinks, and accomidations for 5(parents and 3 children}....we had to complain to management and show my confirmation which I had luckely remembered to print off the net and take along to get anything reimbursed{2 free drink tickets and 2 free breakfasts was our consolation prise for 5 people}...we left a note for housekeeping to leave extra shampoo and towels due to 5 people in the room , only to discover that upon returning to room after "cleaning" was finished,not only were we left with no extra towels..but NO shampoo or conditioner were left. The vending machines ate 4$ which we never got back...we were left wondering WHY we had to complain to get anywhere with this hotel..they should of seen our reservation and knew what we expected...I DO NOT reccomend this hotel

Reviewed by
Hilton Minneapolis/St. Paul Airport Mall of America
612 reviews