Terrible service, rude front desk A review of River Terrace Resort & Convention Center

We had picked out a Deluxe King room, with fridge, microwave, etc. over the internet for a certain price. Didn't get that, instead we got two small beds, no fridge, no microwave. We would have been OK with that if we could have gotten a fridge for our room. Our child was on medication and it needed to be put in a fridge, not a cooler on ice. The front desk attendants were rude and refused to let us borrow/rent a fridge, so we had no choice but to go buy a cooler and some ice and hope it didn't get the medication to cool. We have never been treated so rudely and made to feel so unimportant. I don't appreciate them not accomadating us for our little girls medication. To top it all off, there was a rat in the room and they moved in some hell raising college kids all around us. They stayed up all night, and so did we. We finally left about 3am and found another place to stay. River Terrace Resort doesnt' have to worry about our presence any more, we will never stay with them again.

Reviewed by
River Terrace Resort & Convention Center
406 reviews