Terrible Experince- NO CUSTOMER SERVICE A review of Comfort Suites Lakeside
This was the worst hotel experience we have EVER had. Forget the fact that our reservations were a mess (even after booking over a month in advance). We were told we'd be offered a discount for the inconvience, but instead we found extra, unthauthorized charges, on our credit card. This hotel offers NOTHING when it comes to customer satisfaction. A campground could offer more customer service. Our toilet flooded on the first day. The pool area was so hot/humid it was unbearable. The hotel manager/owner was rude and displayed little patience for anything going wrong in the hotel. Nobody warned us that the room safe could not be used, and someone in our party had a purse stuck in the safe for over 3 hours, until the police encouraged busting into it with a metal bar (hotel management did not so much as appologize for the wait or inconvience). We left early because we couldn't bear to drop another dime in a hotel where customers mean absoultly nothing. I would not recommend this hotel to my worst enemy!